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Technical Support

Salaire : Non spécifié
Début : 29 février 2020
Télétravail occasionnel
Expérience : > 3 ans


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Le poste

Descriptif du poste

We are looking for an Technical Support to build an amazing team!

The Strapi community is growing super fast. We have daily interactions with them on GitHub, StackOverflow, Slack and many other medias.

They are asking questions, proposing new feature requests and are sometimes stuck in their development.

We are looking for someone who will all the supports we have. Redirecting them on the right resources, helping them in their usage of Strapi, debugging them, etc. The list of needs of a growing community is huge.

For this job, we need a full-stack developer (React & Node.js) who will become a Strapi expert to provide Strapi’s users the best answers of their questions.

🎯 Missions

  • Answer to users questions (community and enterprise), making sure they are not getting stuck in there development
  • Keep discussion channels clean and well organized (GitHub, StackOverflow, Slack, etc.).
  • Report users needs to the Documentation and Product team.
  • Provide a really short response time.
  • Create scalable workflows to manage Q&A (community and enterprise).

Profil recherché

  1. You have strong full-stack skills (React & Node.js).
  2. You already contributed to open-source projects.
  3. You are organized, autonomous and have a great English level.
  4. You keep things simple and straight to the point.


  1. Competitive salary & equity.
  2. Latest MacBook Pro (13’’) & additional screen (27”).
  3. Reward culture (training, offsite and team dinners).
  4. Open source experience.
  5. Healthy snacks and drinks (unlimited coffee, fruits, juices etc).
  6. Free health assurance (Alan).
  7. Meal vouchers.

Déroulement des entretiens

  1. Call with our CTO in order to get to know each other better and explain your upcoming tasks.
  2. Technical test to have a look on your skills.
  3. Meet the team and hopefully a final offer.

10 reasons to work for Strapi

  1. Work with positive, caring and passionate people.
  2. Work remotely (if you want to and when you want to).
  3. Flexible office hours.
  4. Work on an open source software.
  5. Be part of a respectful and caring community.
  6. Work on a product that will be used by millions of people (yes, we are very ambitious!).
  7. Join early the journey of an ambitious project and grow with the company.
  8. Focus on your results, not the hours you stay at work.
  9. Be listened to and have a real impact on the company (most of our initiatives come from employees).
  10. Drink a glass of wine or just take time with your teammates, we are a family and take care of each other.

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