The Sales Administration department serves as a central link between customers, sales teams, accounts receivable, and factories in France and Italy. It handles the administrative tracking of orders, from data entry through delivery and invoicing.

Under the supervision of the Customer Orders Manager, you will ensure the reliability and smooth operation of the order cycle to guarantee a high level of customer satisfaction.

Responsibilities

• Enter and manage customer orders in the ERP system, ensuring data accuracy.
• Monitor deliveries and deadlines in coordination with factories and carriers.
• Manage customer relations via phone and email regarding order tracking.
• Invoice customer orders and handle the associated administrative tasks.
• Handle administrative and logistical disputes (order errors, shipping issues, credit notes).
• Collaborate with internal teams and partners to ensure the smooth operation of the order cycle.

Qualifications

Must-haves

• Two years of post-secondary education in administrative management, business management, or sales.
• Approximately 2 years of successful experience in a B2B environment, ideally in order management.
• Proficiency in office software and an ERP or CRM system.
• English (B1) / French (C1/C2)

Bonus points that could make you stand out even more:

• Knowledge of a B2B environment.
• Basic understanding of logistics and inventory management.
• Experience with Salesforce or similar CRM tools.

Because your profile isn’t just about professional skills:

• Strong interpersonal skills and a passion for teamwork to collaborate effectively.
• Proactive and strong communication skills to ensure high-quality follow-up.

#LI-EVT