Customer Success Manager (M/F)


Customer Success Manager (M/F)

  • CDI 
  • Télétravail total possible




  • Intelligence artificielle / Machine Learning, Logistique
  • Entre 50 et 250 salariés

Le poste

Customer Success Manager (M/F)

  • CDI 
  • Télétravail total possible

Who are they?

Shippeo, the European leader in supply chain visibility, gives shippers, carriers, and end-customers instant access to predictive and real-time information of every delivery.

Shippeo’s machine-learning, proprietary algorithm dynamically calculates ETAs allowing shippers to quickly anticipate problems, proactively alert end-customers, and efficiently manage exceptions. Shippeo helps market-leading companies leverage transportation to deliver exceptional customer service and achieve operational excellence.

Founded in 2014, Shippeo tracks more than 25 million loads per year throughout Europe and connects to carriers in more than 75 countries. Shippeo’s more than 225 employees have 30 different nationalities, and speak 27 languages!

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Job description

Reporting to the Senior Customer Success Manager responsible for the Southern Europe Region, your role as a Client Success Manager is to own the relationship with a portfolio of international key accounts. You will bring Shippeo’s best ideas, innovations, and capabilities to customers, driving greater business value. Your end goal is to increase satisfaction, retention, and expansion of Shippeo’s footprint.

Your responsibilities will include:

  • Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
  • Own ultimate responsibility for the customer’s contract renewal.
  • Be accountable for the alignment of complex project delivery with customer needs and priorities.
  • Promote maximum value from their investment in Shippeo, aiming for full utilization, identify new opportunities, and collaborate with sales and project management teams to ensure growth attainment and increased footprint.
  • Coordinate an account team matrix, lead stakeholders towards identifying their vision by evangelizing the capabilities of Shippeo.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Shippeo’s features and associated business benefits to address their needs.
  • Serve as a customer advocate in driving industry best practices and the evolution of Shippeo’s product to the customer’s success.
  • Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners.
  • Lead the organization of Steering Committees to review goals, progress, risks, and opportunities.
  • Advocate customer needs and quality in all the departments of Shippeo (Sales, Marketing, Product, Operations).
  • Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs.
  • Work with our marketing team to shade light on your customers’ success stories.

Preferred experience

You are our next Shippian if you:

  • Have 3+ years of experience working with large enterprise customers in Strategy Consulting, Industry, Supply Chain or Retail
  • Have strong presentation skills with the ability to lead high powered workshops.
  • Have good judgment, strong problem solving and pragmatic approach.
  • Have a track record of reaching and exceeding business targets
  • Have proficiency in English
  • Speaking Italian or Spanish is a plus


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