Systems & Network Support Engineer- Remote/ Hybrid Work
Shift Technology

Shift Technology

Systems & Network Support Engineer- Remote/ Hybrid Work

  • CDI 
  • Paris


Shift Technology

Shift Technology

  • Intelligence artificielle / Machine Learning, Assurance, FinTech / InsurTech, SaaS / Cloud Services, Big Data
  • Entre 250 et 2000 salariés

Le poste

Systems & Network Support Engineer- Remote/ Hybrid Work

  • CDI 
  • Paris

Cette offre a été pourvue !

Who are they?

Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters ?

From opportunistic exaggerated claim statements to full-blown con networks, scams of all shapes and sizes are costing the insurance industry several hundred billion dollars every year!
What that means for you and me? More paperwork, longer processing, delayed payment, and ever-increasing premiums. Cue Shift Technology to the rescue!
Their SaaS solution combines tailored statistical algorithms with sectoral expertise in an innovative decision-making platform that is overhauling the way insurers process claims and, most importantly, detect fraud.

Since opening our doors, we’ve raised $320MUSD, signed contracts with over 70 insurers across the world, been designated as one of the best SaaS firms in Europe, and been cited amongst the top 100 AI companies globally! They may still be a start-up but the stakes are high. Their technology is not to be confused with the myriad ephemeral apps littering today’s cyberspace. Their clients are the world’s biggest insurers, trusting us with the core of their business. They expect professionalism and concrete results, and that is exactly what they provide.

Headquartered in Paris, with satellite offices in Boston, Tokyo, Singapore, Hong Kong, London, Madrid, Zurich, Toronto and Sao Paulo their team consists of 260 of the brightest data scientists, researchers, and developers in the business.

Shift Technology
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Job description

At Shift Technology, we’re transforming insurance with AI. We help insurers fully automate more claims, deliver a great customer experience while protecting against risk and accurately identifying suspected fraud, making internal teams more effective and improving financial performance.

Since our launch in 2014 in Paris, we've raised over $320M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong, and Sao Paulo, and currently work with more than 80 of the world’s leading insurers. If you are excited about joining a fast-growing InsurTech innovator with a passion for excellence and global culture, Shift is the place for you.


As a member of Shift Technology's Infrastructure team, your role will be to:

  • Be the first line of support for our production environment
    • Manage support tickets
    • Monitor alerts and follow their evolution; escalate to the appropriate resolution level
    • Manage cloud infrastructure
    • Take care of the infrastructure backup and the backup checks
    • Available to work during weekends based on the team’s rotation schedule and an 8 hour + lunch hour rotation schedule between the hours of 9:00 AM EST-8:00 PM EST
  • Manage day-to-day infrastructure work:
    • Maintain Linux and Windows systems, and network and security software / equipment
    • Apply security patches to the entire IT infrastructure
    • Deploy new client projects and infrastructure based on established requirements
    • As a backup for the workplace team, Manage desktop computers, make sure they are compliant with security policies
  • Cultivate great coworker and client relationships


We work with modern technologies and always encourage our team to explore what's new in the market.

Our main tools are:

  • Microsoft Azure AD, Intune and Autopilot, Office 365 and G Suite
  • Windows Server, Linux (Centos and Ubuntu), MacOS
  • Microsoft Azure, AWS, and VMWare Data Centers
  • Palo Alto Firewalls, Ruckus WiFi, Cisco Switches

What We Are Looking For

  • Technical Abilities:
    • Familiarity with Windows, Office, and Active Directory
    • Knowledge of computer security, anti-virus, patch management
    • Basic knowledge of Azure and cloud services (Office 365, G-Suite, etc)
    • Ticketing system and trouble resolution
    • VPN and network connectivity troubleshooting
    • Documenting problem resolution and routine tasks
  • Soft Skills:
    • You have at least 1 year experience in IT support
    • You are autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise
    • You are proactive and take pride and ownership of your work
    • You can work under pressure and still deliver excellent service to our customers
    • You are able to maintain a high level of confidentiality, professionalism and a courteous demeanor when working with clients and internal teams
    • You can easily adapt your work to changing priorities, as needed.

Since March 2020, we adapted our recruitment process and onboarding to be done from your home! If you join us and can’t go to the office, we’ll send your material and onboard you remotely!

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Shift Technology will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Shift Technology explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

Shift Technology

Shift Technology

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