The FSE works under Safran Aircraft Engine management for professional Customer &
Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM),
Safran AE, CFM at Customer according to the Support contract signed between them.
The FSE we are recruiting will be based in Heathrow airport, UK and will support a major
customer in the area for the GE90 product.
After a training period, your main missions as FSE will be:
• To represent the OEM at Customer facilities, providing technical advice and recommendations on operations and maintenance of OEM's Products
• To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests
• To Listen to Customer, to understand its needs, to monitor and analyze Customer Satisfaction regarding the OEM Product Support
• To anticipate Customer difficulties and to recommend solutions defined with the Customer Team
• To Track & report in the dedicated tools the Service Bulletins implementation and Customer
Notification Report (CNR) resolution
• To be an active member of the Customer Team and attend all meetings requested by the
Team, in coordination with the Customer Support Manager (CSM) or Customer Program
Manager (CPM).

• Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent.
• Strong technical knowledge of aircraft engine and aeronautic environment (GE90)
• 5 years of experience in operational support and maintenance
• Very good knowledge of OEM environment.
• Aptitude to take decisions related to aircraft engine operations and to provide high-quality support without proximity management.
• High quality communication and behavior skills, natural diplomacy.
• Compliance with customer rules related to safety, security, environment and internal regulations.
• Fluent English mandatory.
• French language skills would be a plus.
• Eligible for obtaining a 5-year clean background check to be able to apply to any airport access clearance