We are seeking a commercially driven and highly organised Venue Manager to lead a flagship London centre. This role is a blend of business development and operations: you will ensure an exceptional guest experience, manage and motivate a dynamic team, and drive corporate and private sales to grow Quiz Room’s presence in London.

Business Development & Sales

• Handle business enquiries and prepare customised proposals for corporate clients

• Develop and maintain strong relationships with local companies, agencies, and organisations

• Take ownership of on-site revenue: upsell drinks, extras, and tailored packages

• Launch and oversee local marketing initiatives and promotional campaigns

• Identify opportunities for growth and implement projects to expand Quiz Room’s reach

• Work to ambitious sales targets and contribute directly to the venue’s commercial success

Venue Management

• Oversee daily operations of the five-room centre with a strong focus on excellence

• Recruit, train, and lead a team of permanent and 0-hours staff

• Manage scheduling and foster a motivating, positive atmosphere

• Ensure the venue remains immaculate, safe, and fully operational

• Supervise stock, supplies, and technical equipment

• Uphold all health, safety, and compliance standards

Customer Experience

• Deliver a warm, professional welcome to every guest

• Host and guide groups through the immersive TV quiz experience with energy and clarity

• Ensure seamless and memorable events for both private and corporate clients

• Respond promptly to guest feedback to maintain top-tier satisfaction

• Organise and run premium corporate bookings, team-building events, and private functions

• Actively encourage and collect positive reviews to boost the venue’s reputation

• Excellent communicator with a strong commercial instinct and a natural flair for hospitality

• Experienced in managing a commercial venue or hospitality site with proven sales performance

• Skilled in leading, motivating, and developing a team

• Results-oriented, driven by targets, KPIs, and revenue opportunities

• Background in hospitality, retail, corporate events, or entertainment is a strong plus

• Tech-savvy and adaptable with digital booking, CRM, and in-house tools

• Flexible and available for varied shifts, including evenings and weekends

• Motivated to build and nurture corporate and community relationships in London