Company Description

Quantum Surgical is a medical robotics company committed to developing tomorrow’s healthcare. It aims to set new standards in cancer treatment by allowing more patients to benefit from innovative, targeted and less invasive treatments.

Co-founded in 2017 by Bertin Nahum and supported by a management team experienced in medical robotics, the team includes more than 130 employees across Europe and the United States and continues to grow internationally.

Job Description

As Field Service Engineer (FSE), you will be an essential part of Quantum’s Customer Support Team, providing on-site services including installations, repairs, upgrades, and routine maintenance.

With broad knowledge and experience supporting complex medical equipment, you will provide truly great customer experience all around.

As a collaborative team member, you will also plays a key role in providing customer feedback and making recommendations to Engineering, Design, Quality, and Production.

Your missions will be the following:

• On-site repair and maintenance of all Quantum equipment
• As part of the new site launch team, provide pre-delivery support with regards to clarifying needs, and for coordinating activities, in preparation for installation
• Conduct site launch activities and accurately convey processes required for a successful installation and implementation of the Epione system.
• Coordination of IT requirements and network connectivity within the hospital
• Provide post installation support to on-site Clinical Specialist, either remotely or in-person
• Install and set up the device on site (electrical safety tests, network configuration and functional and performance tests).
• Provide all paperwork or data entry as needed for status of service.
• Provide post installation support to on-site Clinical Specialist, either remotely or in-person.
• Provide end-user instruction as needed
• Create/develop documentation for new engineering projects and according to the current standards.
• Work with other departments, especially the Quality team to escalate customer complaints and participate to the investigation.
• Occasionally intervene outside normal working hours (weekends, etc.). Perform system installation and maintenance at industry trade show as required
• Other duties and special projects as directed by department management.

Profile

Required

• You have an Engineering degree, Biomedical degree or equivalent related to the medical field.
• You have a good knowledge and understanding of medical imaging.
• You are able to work autonomously.
• You can read and understand English documentation.
• You have a safe driving record with the ability to rent vehicles and drive several hours to support cases and sales activities.
• You are a problem solver who can maintain composure and identify solutions in a high-pressure environment.

Nice to have

• You have a working knowledge of surgical navigation and robotics highly desired.
• You have 3+ years of experience in the installation and maintenance of a medical device within a medical environment.
• You have experience in the operating room.
• You speak fluently English.

Working at Quantum Surgical means:

• Joining a talented, dynamic and multicultural team whilst being part of the technological and human adventure of a company in full evolution.
• Sharing our culture of innovation, team spirit and result-oriented.
• Taking up technical challenges.
• Benefiting from a competitive compensation (fixed salary + variable, BSPCE, meal-vouchers Swile).

Our hiring process:

1. Screening interview (Teams visio) – HR – 30/45 minutes
2. Technical interview (Teams visio) – Manager Technical Support & HR – 30/45 minutes
3. Final interview in our offices –Manager Technical Support, VP Customer Support & HR – 1h/1h30

Diversity is one of our strong beliefs. We therefore carefully study every application without any consideration that could be related to either physical or moral characteristics.

Website: https://quantumsurgical.com/

Quantum Surgical video: https://www.youtube.com/watch?v=mZmC3-KcrtM