Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. 

At Parcel Pending by Quadient, we're revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions, we empower businesses and communities to manage deliveries and returns with unparalleled convenience, security, and efficiency. Our innovative technology supports a vast network of nearly 18,000 locker locations worldwide, processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company that's committed to sustainability and operational excellence. We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last-mile delivery solutions. Together, we're not just delivering parcels—we're delivering enhanced experiences and building stronger connections across the globe.

Job Description

Quadient is seeking to hire two Field Support Operators to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the South of the UK, more specifically the South West London area. You’ll be responsible for replacing consumables, performing visual checks, carrying out minor repairs, and maintaining a high standard of cleanliness and presentation at each location.

This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.

Opportunity is remote field role based in our South Region: Ideally based near South West London.

• Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests.
• Replace consumables such as thermal printer rolls to ensure continuous locker operation.
• Conduct routine operational checks and cleanliness audits to maintain site standards.
• Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
• Replace or apply vinyl decals and signage as needed to maintain brand standards.
• Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
• Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
• Ensure each locker site is left clean, tidy, and fully operational after servicing.
• Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
• Willingness to travel extensively within your assigned region (North or South UK).
• Flexibility to travel outside your normal region on occasion and stay overnight if required.

Your profile

• Full UK driving licence is essential.
• Able to work independently and manage time effectively while following route schedules.
• Strong attention to detail and pride in maintaining high site standards.
• Comfortable using smartphones or tablets to log work and follow workflows.
• Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
• Reliable, punctual, and self-motivated with a proactive approach to problem-solving.
• Previous field-based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
• Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.