Customer Experience Advisor (Hybrid)

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office (2 days/week in office, 3 days from home)

Your role in our future

• You’ll provide first level support for all customers via telephone, email and live chat.

• You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.

• You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.

• We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Your profile

• The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We’re dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you’ll shine here!

• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.

• You’re excellent on the phone, personable and confident in talking to customers

• You demonstrate creative problem-solving approach

• You’re organised, and can manage multiple, simultaneous assignments

• You’re self-motivated with the ability to work under pressure and to challenging deadlines

#LI-CS21

#LI-Hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.