Head of Back Office - Payments

  • CDI 
  • Paris
  • Bac +5 / Master
  • > 5 ans

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    Le poste

    Head of Back Office - Payments

    • CDI 
    • Paris
    • Bac +5 / Master
    • > 5 ans


    Our mission is to create the finance solution all businesses love through technology, elegant design, and an outstanding sense of customer care. At Qonto, we believe that great services come from great thinkers, that’s why we strive to provide an environment that will allow you to feel comfortable and help you excel in your work. Check this video to have a preview of our method: The Qonto Way

    Alexandre and Steve launched Qonto in July 2017, and the team reached great achievements since then:

    • Market leader for online SME finance solution in Europe
    • 200,000 SME clients
    • Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
    • Recognized as one of the best startups to work at (Glassdoor | LinkedIn)
    • €136 million raised
    • International investors with a solid fintech experience
    • Qonto is part of the #Next40 index for 2021
    • And 450+ happy Qontoers helping us building the finance solution of our dreams (just that!)

    Our values:

    • Ambition | We tackle big challenges no matter what
    • Teamwork | We create magic by collaborating at the same speed
    • Mastery | We pursue excellence through continuous learning and by facing challenges humbly every day
    • Integrity | We are transparent and trustworthy with our clients and each other

    Job description

    As our Head of Payments, you will manage the compliance of operations and administrative events on payment accounts in order to ensure high quality and secure processing and to meet customer expectations.

    You will join the Banking Operations Team composed of 25 analysts (plus external consultants), under the supervision of our Director of Banking Operations, and in close collaboration with Back Office Leads.

    👩‍💻🧑‍💻As a Head of Payments at Qonto, you will

    • Manage the production of the Back-Office team, its partners and optimize processes with the scope of bringing together banking operations, administrative processes and cash collection of debtor accounts.
    • Organize relationships with the various external partners to defend Qonto’s and our customers’ interests.
    • Manage the back office (20+ people, and growing) by structuring the team, relying on the Team Leads of each team.
    • Participate in cross-functional projects and support the development needs of the Back-Office and Operations in line with Qonto’s objectives.

    🤔 What you can expect

    Opportunities to be hands on in designing new processes
    An international environment
    New challenges that help you grow and learn with Qonto
    A chance to grow and nurture our Ops team

    Preferred experience

    • Leadership: You are a hands-on experienced executive with proven models to manage and grow contributors and managers; you know how to build long-term trust, you are very comfortable aligning and working with other teams (and break silos), and you naturally inspire ambition and excellence.
    • Knowledge: You have experience with payment and exchange systems
    • Management: You have 2 years of management experience working with teams in a fast-paced environment
    • Hands on: You are ready to get involved and dive into the production lines
    • Communication skills: You are able to work strategically and collaboratively across different departments
    • Problem solver: You are able to analyze situations, break down problems and find solutions
    • Languages: You are fluent in English and French

    Recruitment process

    💪What to expect from our hiring process:

    • A 60 min interview with Coralie our Talent Acquisition Managers to better understand your career plan and answer any of your questions
    • A 60 min interview with your future manager, our Director of Banking Operations to create a strong alignment on what they’ll expect from you, and tell you more about their way to operate
    • An exercise to evaluate your hard skills and understand how you see the world
    • An interview with future team members to discuss your exercise and help you project yourself in the company
    • A Final interview with Jordi our COO

    We will send you an interview guide so you can best prepare yourself.
    On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

    🎁 Perks

    You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

    Office & Team Life

    • 3,200 sqm fully-renovated building near Opera with WeWork services
    • Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
    • Free coffee, snacks in the kitchen and a budget allocated to managers for small team events
    • The latest in Apple’s equipment

    Qonto’s benefits

    • Tailor-made Remote Policy: from 2 days per week to Full remote
    • A competitive salary package (healthcare, commute…)
    • 10 days off in addition to the legal 25 days
    • A Swile Card that you can use for lunch
    • Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
    • Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
    • An inclusive environment with a real focus on parity (40% of our teams are women)
    • Special parenthood policy (we are part of the Parental Act program)
    • Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
    • Career tracks that can match all expectations (Expert, Lead, or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted.

    Meet the team

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    Questions and answers about the offer
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