Operation stack Manager (Forest & Intercom)

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +5 / Master
  • > 3 ans

La tribu



  • FinTech / InsurTech, SaaS / Cloud Services

Le poste

Operation stack Manager (Forest & Intercom)

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +5 / Master
  • > 3 ans

Cette offre a été pourvue !


Our mission is to create the finance solution all businesses love through technology, elegant design, and an outstanding sense of customer care. At Qonto, we believe that great services come from great thinkers, that’s why we strive to provide an environment that will allow you to feel comfortable and help you excel in your work. Check this video to have a preview of our method: The Qonto Way

Alexandre and Steve launched Qonto in July 2017, and the team reached great achievements since then:

  • Market leader for online SME banking in Europe
  • 120,000 SME clients
  • Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
  • Recognized as one of the best startups to work at (Glassdoor | LinkedIn)
  • €136 million raised
  • International investors with a solid fintech experience
  • Qonto is part of the #Next40 2021’s promotion
  • And 300+ happy Qontoers helping us building the bank of our dreams (just that!)

Our values:

  • Ambition | We tackle big challenges no matter what
  • Teamwork | We create magic by collaborating at the same speed
  • Mastery | We pursue excellence through continuous learning and by facing challenges humbly every day
  • Integrity | We are transparent and trustworthy with our clients and each other

Job description

At Qonto, our Operations department is composed of four main teams:

  • Customer success, supporting our clients in their day-to-day use of Qonto
  • Back office, working on banking flows and on administrative tasks to support daily banking operations
  • Anti-money laundering, performing operational controls to ensure our client base is not exposed to Money-laundering or Terrorist Financing risks
  • Support to Operations (ops-sup), managing cross-teams topics.
    As an Intercom & Forest Admin, you will work closely in this team led by Augustin.

Operations teams are mainly working with three tools today: Intercom, Diabolocom and Forest Admin (referred to as Operations’ tools).

👩‍💻🧑‍💻As a Back-Office tools Admin (Forest & Intercom) at Qonto, you will

Perform daily tasks required on Operations’ tools (e.g., licenses management, right management, automations adjustments) and ensure collaboration on tools
Gather, prioritize and implement evolution needs from key users (CS, OPS, Marketing)
Manage interaction with solution providers (roadmap input, bug resolution)
Help manage incidents linked to these tools
Manage, maintain and implement the authorization matrix for the Back-Office tool (e.g. who can move money, suspend an account)
Conduct or support some transversal projects on Operations’ teams
Perform level 1 audit to make sure rights are well set Improve processes in a context of hyper-growth, which may involve other departments (e.g., Product team)

Preferred experience

Experience: You already have 3 years of experience in operations preferably in a role where you managed cross-team tools with high number of users (>100).
Mastery: You have knowledge on at least one of the mentioned tool (Intercom, Forest Admin or DIabolocom) and a good understanding of partnership relationships .
Integrity & efficiency: You define yourself as upright, reliable, autonomous and efficientYou are pragmatic: this job is about making the right compromise between efficiency and operations control.
Team player: You able to work in a multicultural team and collaborate with other departments
Language: you are fluent in English. French is a plus.
Education: You have a French Master’s degree or equivalent degree in a relevant field.

Recruitment process

💪How we have adapted our hiring process during the Coronavirus crisis:

Is Qonto still recruiting?
There are so many questions you may be asking yourself. The current public health crisis may have you doubting whether you should even be applying right now.
We strive to be the finance solution all businesses love. To continue to reach this goal, we need to hire talent more than ever. That’s why we guarantee a fully remote hiring process for all candidates! We are lucky to have digital tools to help us continue to live and work as best we can despite everything going on.

Here is what you can expect from our adapted recruitment process:

  • A 60 min video-call with one of our Talent Acquisition Managers to better understand your career plan and answer any of your questions
  • A 60 min video-call with your future manager to create a strong alignment on what they’ll expect from you, and tell you more about their way to operate
  • A fully remote exercise to evaluate your hard skills and understand how you see the world
  • Video calls with future team members to discuss your exercise and help you project yourself in the company
  • A Final video-call with the manager of the department and/or one of our C-level/Founders

We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

🎁 Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

Office & Team Life

  • 3,200 sqm fully-renovated building near Opera with WeWork services
  • Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
  • Free coffee, snacks in the kitchen and a budget allocated to managers for small team events
  • The latest in Apple’s equipment

    Qonto’s benefits
  • Tailor-made Remote Policy: from 2 days per week to Full remote
  • A competitive salary package (healthcare, commute…)
  • 5 to 10 days off in addition to the legal 25 days
  • A Swile Card that you can use for lunch
  • Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
  • Relocation package and visa sponsorship for international talents (we have 25+ nationalities based in Paris!)
  • Special parenthood policy (we are part of the Parental Act program)
  • Career tracks that can match all expectations (Expert, Lead, or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

Meet the Qonto team

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