You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers.
IT is important to understand, BE familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry - to BE shared with customers - and attentiveness to detail is also primordial.

MISSIONS & ACTIVITIES

Represent the Pierre Hermé Paris brand
- Follow the company dress code.
- Express yourself in a way that is consistent with the luxury positioning of the house.
- Greet customers as specified in the house service standards.
- BE perfectly familiar with Pierre Hermé Paris products.

Advise and serve customers
- Offer a level of service consistent with the luxury positioning of the house.
- Follow house rules regarding cleanliness, hygiene and safety.
- Meet customer needs, detect potential customer needs and create customer wants.
- Make customers aware of house sales/marketing initiatives.
- Secure customer loyalty.

Boutique and product management
- Ensure that products and packaging materials are properly stored and organised.
- Meet all house standards pertaining to products presentation at the boutiques.
- Arrange products in the product showcases following FIFO practices.
- Anticipate and reorder as needed to ensure a well-stocked display.
- Minimise wastage of both food and non-food products.
- Verify that the boutique is cleaned following house recommendations (front and back of the house).

Teamwork
- Verify that objectives (qualitative and quantitative) are met.
- Ensure a warm and inviting atmosphere at the boutique.

Manage the till and implement cash receipt procedures
- Become perfectly familiar with managing the till and cash receipt procedures.

Communication
- Review customer complaints with the Assistant Manager. Encourage customers to provide feedback, as part of our drive to improve greeting/service practices.
- Inform the Boutique Manager of customer feedback, comments about products or issues to BE addressed.
- Facilitate the induction and orientation of new staff.
- Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards)

Position at Selfridges (Pierre Hermé) - Full time contract

Committed to an inclusive approach whose priority is to promote equal opportunities in accessing and maintaining employment, Maison Pierre Hermé Paris creates a working environment open to all without any distinction.

- You ideally have a first experience in customer contact
- You have a good sense of hospitality and a careful presentation
- You appreciate teamwork
- You are sensitive to gastronomy