As an Ops Excellence Manager at Otoqi, you’ll be part of the Ops Excellence & Product Team, leading cross-functional projects to optimize, standardize, and scale our operations across multiple countries. You’ll turn operational challenges into impactful process and product improvements, define and track KPIs, and enable local teams through tools, training, and best practices.

Working closely with Product, Tech, Ops, Sales, Customer Success, and Quality, you’ll deliver solutions that boost efficiency, customer satisfaction, and retention all while ensuring they are both scalable and adaptable to local needs.

Key Responsibilities

Impact-driven projects

• Collect and prioritize operational pain points from stakeholders

• Translate operational needs into product or process specifications and work closely with Product Managers to feed and refine the product roadmap

• Fully document each project in Notion

• Establish continuous feedback loops with stakeholders to refine and improve solutions after implementation

Performance tracking

• Measure the impact of each deployed project, communicate results to stakeholders, and evaluate ROI

• Maintain and optimize operational dashboards to track performance indicators and feed decision-making

Enablement of local teams

• Align operations across countries: standardize processes, adapt to local needs, and drive cross-country best practice sharing.

• Administer and improve shared tools such as Zendesk, Airtable, Notion, and back-office systems.

• Lead internal enablement through training materials and knowledge-sharing sessions to ensure alignment across teams.

L’expérience que nous vous offrons :

• 🏆 Innovation: Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of vehicle delivery.

• 🚀 Career development: Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.

• 🌍 International presence: Join a company with operations in France, Italy, and Germany, with plans for further international expansion.

• 🏠 Flexible work policy: Telecommuting options are available, promoting a balance between professional and personal life.

• 🤝 Strong onboarding: A comprehensive onboarding program to guide you through your first days at Otoqi.

• 🎉 Team cohesion: Participate in regular company events, fostering team spirit and collaboration among colleagues.

• 4+ years in Operations, Consulting, Product Ops, or Process Excellence (experience in scale-ups or logistics is a plus)

• Strong analytical skills (comfortable with Excel/Google Sheets, SQL is a plus)

• Proficiency with operational and analytical tools such as:

  • Zendesk for customer support ticketing and workflows

  • Low-code / no-code platforms like Airtable, n8n, or Make for process automation

  • Metabase or similar BI tools for data visualization and reporting

  • Notion for documentation, process management, and knowledge sharing

• Proven track record in cross-functional collaboration

• Ability to translate operational challenges into actionable product or process initiatives

• Strong written and verbal communication skills (German and English)

• Self-starter with a problem-solving mindset and attention to detail

• Phone interview with Hermine – Talent Acquisition (30 min)

• Interview with Léa – CPO (45 min)

• Technical interview with Léa and an Ops Excellence Manager (45 min)

• Fit Interview with members of the Ops Excellence and Product teams