OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our rich catalog of products and services (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves 38,000 private and public sector clients, from Photoroom to Mistral AI, Hachette, France TV, Veepee, Copenhagen Municipality, European Central Bank and many more.

📍 Our offices are located in Paris, Lille, Toulouse, Bordeaux, Rouen, Rennes and Lyon.

WHY WE NEED YOU

Our growth is driving us to strengthen our Helpdesk & Internal Services team to support the continued development of our internal Helpdesk application.

Your mission will be to evolve and improve the Helpdesk platform, in order to streamline operational processes related to onboarding, offboarding, and lifecycle management for all Scalers.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a 3-person team working on both daily operational tasks and internal tooling projects. The Helpdesk team manages the internal lifecycle of Scalers and ensures efficient access, device, and license management through its centralised application. You will also collaborate closely with the Internal Services team.

YOUR DAILY ROUTINE

Tasks

Develop new features for the internal Helpdesk application

Contribute to technical evolutions and improvements of the existing system

Interconnect the Helpdesk with new tools and APIs

Investigate and resolve bugs to ensure reliability and performance

Collaborate with the team to understand operational needs and translate them into technical solutions

Participate in improving automation within the Helpdesk

Work with GitLab workflows and contribute to clean, maintainable code

Support the team in enhancing the overall user experience for internal stakeholders

Suggest and prototype improvements—your ideas are welcome

Document your developments and integrations

ABOUT YOU

HARDSKILLS :

Basic experience with NodeJS (React, Express.js)

Familiarity with MongoDB and Redis

Ability to work with and integrate REST APIs

Knowledge of version control, especially GitLab

Previous experience developing small applications or projects (school, personal, internship)

SOFTSKILLS :

Autonomy and ability to structure your work

Curiosity and willingness to learn

Rigor in coding and documentation

Strong communication skills

Team spirit and willingness to ask questions when needed

WHAT YOU WILL FIND AT SCALEWAY ++++

Hybrid work: We offer up to 3 days of remote work per week.

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

Recruiter call (30 min)

Technical interview to understand your skills and development approach (45 min)

Technical validation interview (1h)

Team fit interview to discuss collaboration and mindset (45 min)

Office tour & meet the team

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At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.

We believe great ideas come from everywhere, and everyone which is why you should definitely apply.