Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The WD Account Manager will be thoroughly familiar with the Canadian automotive aftermarket. Their primary focus will be on selling Mopar products to warehouse distributors (WDs), independent installers, and fleets through the WD and Dealer network. The position requires full time travel. The Mopar WD Account Manager responsibilities include assisting Dealers in selling and bpro products to WDs for resale to installers/fleets.

Day to Day Responsibilities

• WD Account Managers will be scheduled in advance to travel with Mopar warehouse distributors, wholesalers, Dealers and WD-owned jobbers to sell and support Mopar and bpro products 
• Acting on behalf of the Dealers and WD's, coordinate and communicate marketing and sales programs and related features including technician training, technical support, local product promotions and WD/Dealer-funded related details
• Will be expected to exercise initiative to follow-up on sales calls and "close" sales as authorized by sponsoring Dealers
• Will be required to understand high level Stellantis Dealer and WD organization and aftermarket strategy
• Will be required to submit daily sales call reports including number of planned/actual customer visits; sales results by product and description of call/next steps using TrackIT and Excel
• Will provide recommendations on product line expansion, pricing opportunities, market trends from the advanced analytics and data reporting system
• Will work with Mopar Headquarters and Field personnel to coordinate efforts and identify open markets in need of coverage
• Sales Contacts - Minimum contacts per representative:
  • One “face to face” contact with every WD every 30 – 45 days
  • One “face to face” contact with the servicing dealer every 30-45 days
  • One phone contact with every WD weekly
  • One phone contact with every servicing dealer weekly
  • Participate in standard meetings with Mopar Business Center personnel
  • Return all emails and phone calls within 24 hours
  • All contacts will be logged in TrackIt

• The MSXI PMO will manage the implementation schedule, dealer contact reports, conducting post-visit surveys and compiling/reporting survey results
• WD Account Managers will be equipped with a company laptop
• Mopar will provide access to Mopar network and additional program support components

• Must be bi-lingual: fluent English and fluent French (Speaking and writing)
• Minimum of seven years professional experience in the automotive aftermarket and/or wholesale parts environment with specific Stellantis dealer experience preferred
• Experience in wholesale automotive parts sales, management and customer requirements
• Prior dealership training, coaching and consulting preferred
• Must possess excellent communication, presentation and negotiation skills
• Must be highly interpersonal with team-building and participative management skills
• Proficient with PC, Dealer/WD Management Systems and Microsoft Office applications

Requires self-starter with ability to work under minimal supervision

Education and/or Experience

• Bachelor’s degree in related field or minimum 7 years equivalent experience
• Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments
• Basic understanding of automobile repair and technology
• Experience with management of and selling wholesale automotive parts

Language Skills

• Candidate must be bi-lingual: fluent English and fluent French (Speaking and writing)

Computer Skills

• High level of proficiency with PC and Microsoft applications including; Outlook, Excel, Word, and PowerPoint presentations
• Candidate must possess demonstrated competency in Mopar /Dealer/Distributor specific software applications as required by the client

Strategic Skills

• Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings
• Comprehensive experience in wholesale parts business planning and marketing highly preferred

Tactical Skills

• Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities

• Process Skills

• Candidate must be proficient in all areas of process development, mapping, evaluation and execution

• Reasoning Ability

• Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations

• Self-Starting Abilities

• Must possess a demonstrated ability to operate successfully in business environment with limited management oversite with demonstrated teamwork abilities

Physical Demands

• Candidate must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs. without sustaining injury

Work Environment

• Position is full-time
• Up to 90% overnight travel required
• Able to accommodate working from a home office location

Strategic Skills

• Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings.
• Comprehensive experience in wholesale parts business planning and marketing preferred. 

Tactical Skills

• Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities.

Process Skills

• Candidate must be proficient in all areas of process development, mapping, evaluation and execution.

Reasoning Ability

• Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations. 

Self-Starting Abilities

• Must posess a demonstrated ability to operate successfully in business enviroment with limited management oversite with demonstrated teamwork abilities.

Additional Information

Physical Demands

• Candidate must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs without sustaining injury. 

Work Environment

• Position is full-time
• Up to 90% overnight travel required
• Able to accommodate working from a home office location

Wholesale Parts Account Manager

• Toronto, ON, Canada
• Full-time
• Workplace Type: Field Based

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.