Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimisation and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimise their operations and captivate their customers.

Job Description

Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills in Dutch, French and English? Then we have a unique opportunity for you!

We are now recruiting for the position of Technical Helpdesk Specialist to be responsible for supporting retailers and independent workshops with diagnostic and repair support.

The Technical Helpdesk Specialist has the role of identifying educational needs and fill competence gaps at retailers and escalating cases when needed. As part of a team of technical specialists, you are responsible for technical support for workshops in Dutch-speaking markets, enabling the best possible service to customers.

What’s in it for you?

The responsibilities provide a positive atmosphere to train and educate the people who will deliver support to customers, therefore this is a role for a passionate support agent to make a lasting difference through identifying training needs, building relationships, while keeping the customer in mind. This is an opportunity to be a valued team player, to share your technical expertise, develop your communication skills and make a difference!

On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analysing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Who are you?

• You have a degree in automotive technology, or equivalent experience within a vehicle technical support role, either at workshop level or retailer support level;
• You have excellent knowledge of current vehicle technology, both basic mechanical as well as electronic vehicle systems and electric propulsion;
• You speak Dutch & French fluently and have good spoken and written English skills;
• You have good computer literacy in MS office;
• You are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward.

We are looking for a candidate who is Full-time 40 hours available in this hybrid position

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimisation & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognised for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.