Company Description

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:

• Dealer Performance Improvement
• Repair Optimization
• Consumer Engagement

   

Job Description

Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs.

Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

Work closely with the ServiceNow service partner and functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.

Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.

Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation.

Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

Create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

Guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.

Co-ordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.

Directly contribute to the creation of the ITSM Platform Strategy

Support the development of a 5 year ITSM Platform development and lifecycle plan, in collaboration with the Global Service Manager and Business Teams

Proactively manage resources to meet service delivery and business demands.

Bachelor's degree in a quantitative field including engineering, math, or computer science with a proven track record of out of the box thinking and an ability to think large scale.

ServiceNow System Administrator Certification is preferred.

Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with ServiceNow PPM/Agile administration in an enterprise environment.

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.