Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

In your role as junior technical support agent for an international premium automobile manufacturer, you will aid in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships, and support with repair instructions via specified communication channels. You will act as an interface between the manufacturer and the dealers.

What we offer

• Opportunity to work with one of the biggest automotive brand on the market
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

We are looking for highly motivated recent graduates who has great communication skills, inspired by cohesive team work with deep interest in the automotive business and technical sphere. The successful candidate is / has:

• A fresh graduate / junior candidate who completed their studies within engineering (mechanical / electrical / mechatronics / vehicle engineering etc.) or possess a secondary level technical diploma as car technician / car mechanic (workshop experience is a great advantage)
• Fluent in English and French (other languages as a plus)
• Experienced in working a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• The ability to work on own initiative with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• A proficient computer user
• The patience and willingness to learn and strive in a multinational team environment

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.