Company Description

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Job Description

Digital Workplace Associate

40 hours per week, Monday-Friday

Rome, hybrid

Are you an automotive fan? Do you have experience in providing technical support to users for a wide range of computer-related issues? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Digital Workplace Associate to join our team in Rome.

The Role

As a Digital Workplace Associate, you will be actively partnering with team members, regional stakeholders, and local markets and you will play a key role in delivering technical support.

 Your key tasks will be:

• Manage incoming incidents and requests regarding problems with account, desktop functionality, network connectivity and application support
• Maintaining continuous upkeep and improvement of local IT infrastructure, comms rooms, workstations
• Identifying, analysing, troubleshooting issues
• Recommend solutions to users to resolve their problem, help them implement the solution
• Update knowledge base with process change
• Support the implementation of new services to improve overall user satisfaction

About you 

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Digital Workplace Associate has a Bachelor’s degree in IT, Statistics or similar experience, as well as: 

• 1-3 years of proven working experience with Support Operations Microsoft and Office 365, Windows Environments
• Solid knowledge of A+, N+ and ICDL
• English knowledge
• Great problem-solving and communication skills
• Experience of planning complex schedules of activities
• Enthusiasm, flexibility, and ability to take initiative to work independently

If you can demonstrate that you are familiar with technical support and issue resolution and you are a team-player, we would like to hear from you!

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop
• Company phone

Working pattern: 

• 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid

You can learn more about MSX International on our website: www.msxi.com 

Additional Information

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.