Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

We are currently seeking an Automotive Technical Support Specialist to join our team in Warsaw. This role plays a key part in supporting service operations across Poland, Ukraine, and the Baltic region, with a strong focus on analyzing and resolving technical issues related to commercial vehicles. By ensuring swift and accurate diagnostics, you’ll help maintain the highest standards of customer satisfaction and operational efficiency.

What you will be doing as an Automotive Technical Support Specialist:

• Provide first-line technical support by investigating and resolving reported issues.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Track and analyze service performance indicators, compiling reports and insights.
• Collaborate with technical departments to streamline service coordination.
• Uphold service excellence through proactive communication and problem-solving.

What we offer:

• A chance to work with a global automotive leader.
• Structured onboarding and ongoing technical training.
• Competitive salary and benefits package.
• Career development opportunities through global MSX programs.
• A collaborative, inclusive, and forward-thinking team culture.

• Technical education (secondary or higher, including ongoing studies) in automotive engineering, electromechanics, mechatronics, or related fields.
• Strong understanding of commercial and heavy-duty vehicle systems.
• Around 3 years of hands-on experience in a workshop or dealership environment is highly valued.
• Familiarity with alternative fuel technologies (e.g., CNG, LNG, electric) is a plus.
• Diagnostic mindset with a proactive, solution-oriented approach.
• Ability to work independently under pressure while managing multiple tasks.
• Fluency in Polish and very good command of English (spoken and written) for cross-market collaboration.
• Strong interpersonal and organizational skills.
• Proficiency in MS Excel.
• Valid Category B driving license (Category C is an advantage).

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.