Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

Automotive Technical Helpdesk Agent (Intern)

40 hours per week, Monday-Friday

Rome, hybrid

Internship

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Automotive Technical Helpdesk Agent (Intern) to join our team in Rome.

The Role

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

• Provide diagnostic support
• Analyze and understand technical issues and provide relevant recommendations
• Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
• Ensuring customer satisfaction and manage follow-ups

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Automotive Technical Helpdesk Agent (Intern) has a Bachelor’s degree in Mechanical Engineering or similar, as well as: 

• Computer literacy, especially MS Office
• Fluent level of English
• Previous experience in contact with customers is considered a huge plus
• Great problem-solving and communication skills
• Experience of planning complex schedules of activities

If you’re ready to make an impact and contribute to our company’s success, apply now!

Additional Information

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop
• Lunch voucher
• Internal parking

Working pattern: 

• Internship
• 40 hours per week
• Monday – Friday
• Rome - hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.