Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

We are looking for our new team member to manage fleet customer requests with the aim of retaining them to the brand in compliance with the objectives and standards of the project.

The purpose of this role is to support the Fleet Department of one of our important clients in order to solve every issue occurring during the technical stop of fleet vehicles.

Duties and Responsibilities:

• Apply the operating procedures agreed with the customer in compliance with the company's design standards and policies, following the guidelines given by the Team Leader;
• Agree with the Team Leader any deviations implemented with respect to the Operational Procedures and/or problems not directly contemplated;
• Notify Team Leader of critical customer cases in accordance with the escalation process;
• Immediately inform the Team Leader of any critical situations that do not allow the performance of their work in compliance with project standards;
• Propose any improvements to the project procedures;
• Inform the Team Leader of actions that do not comply with company or project directives.

• University degree;
• Minimum 2 years of customer service experience;
• Minimum 1 year of experience in Customer Care in CRC environment;
• Excellent interpersonal, telephone, written and social media communication skills;
• Knowledge of the legal aspects related to the guarantee and the consumer code;
• Knowledge of customer management strategies;
• Knowledge of the management and the main applications in use at the CRC (Siebel, Atlas, GCCT, Salesforce, etc.);
• Problem solving and Customer Focus skills;
• Good knowledge of  Browser, Outlook, Excel, Word, Power point;
• Good knowledge of written and spoken English.

Additional Information

• Internship opportunity in Rome;
• Working pattern: Monday-Friday, 40 hours/week

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.