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Apprenticeship in Customer Success & operations

Alternance(12 à 24 mois)
Paris
Salaire : Non spécifié
Télétravail fréquent

Mindee
Mindee

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Le poste

Descriptif du poste

You’ll be part of the Account Management team. As a Customer Success Manager, you will work closely with our clients to understand their business as well as their pains, goals, and roadmaps around our partnership. Based on these understandings, you’ll support them in their product usage to make the partnership successful and unlock its full potential.

Understand the markets in which our clients operate and their business.

  • Provide excellent customer support by responding to customer inquiries, escalating, and following issues promptly and professionally.

  • Assist our users with their questions, product integrations, and deployment.

  • Evaluate and enhance the quality of responses our chatbot generates to ensure accuracy, relevance, and user satisfaction.

  • Analyse the efficiency of our one-to-many support and offer strategies to optimize performances.

  • Create, refine, and document the process that involves Support.

  • Develop a deep understanding of Mindee’s product offerings.


Profil recherché

  • Strong interest in business with previous experience with a customer contact

  • Customer-focused with a passion for providing exceptional service

  • Genuine interest in Artificial Intelligence and technology

  • Problem-solver mindset who thrives on creativity

  • Smooth communication

  • Highly organized and meticulous

  • Fluent in French & English to interact with both French and International customers


Déroulement des entretiens

  • Discovery meeting with Jean-Baptiste, our Director of Account Management - 30 min

  • Short case study (30 minutes) with debrief session - 30 min

  • Final cultural fit meeting with Michael our CRO- 30 min

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