Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry?
Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager.

As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience.

You will assist our Customer Support team on the following tasks :

• answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls);

• coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players’ main point of concerns;

• generating and maintaining helpful external support content (game guides, troubleshooting, FAQs).

We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills :

• positive attitude when answering players;

• empathy;

• adaptability;

• clear communication skills;

• responsible;

• gaming experience and passion;

• good resistance to stressful situations;

If your profile aligns with what we are seeking:

• you will be invited for an initial phone call to confirm the key details (lasting between 10 and 20 minutes);

• this will be followed by an interview with Dorian, our producer.