Customer Support Intern - F/M/NB

Résumé du poste
Stage(6 mois)
Lyon
Salaire : Non spécifié
Télétravail occasionnel
Compétences & expertises
Résilience émotionnelle
Compétences en communication
Adaptabilité
Empathie
Service client
+1

Million Victories
Million Victories

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Le poste

Descriptif du poste

Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry?
Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager.

As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience.

You will assist our Customer Support team on the following tasks :

  • answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls);

  • coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players’ main point of concerns;

  • generating and maintaining helpful external support content (game guides, troubleshooting, FAQs).


Profil recherché

We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills :

  • positive attitude when answering players;

  • empathy;

  • adaptability;

  • clear communication skills;

  • responsible;

  • gaming experience and passion;

  • good resistance to stressful situations;


Déroulement des entretiens

If your profile aligns with what we are seeking:

  • you will be invited for an initial phone call to confirm the key details (lasting between 10 and 20 minutes);

  • this will be followed by an interview with Dorian, our producer.

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