MAMA SHELTER

MAMA SHELTER

Reservations & Reception Agent

  • CDI 
  • Londres

La tribu

MAMA SHELTER

MAMA SHELTER

    Le poste

    Reservations & Reception Agent

    • CDI 
    • Londres

    Cette offre a été pourvue !

    About

    At Mama, we believe that our team members are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.

    Our mission is simple: to bring little moments of happiness to people.

    Each and every Mama is totally unique, and this uniqueness is reflected in the image of the talents we recruit; we are committed to promoting good vibes and strong human values.

    Our growth isn’t just about opening new hotels - our teams benefit from a strong culture that prides itself in internal development & international mobility.

    At Mama, it’s not about a degree or years of experience, it’s about you.

    Joining us is above all a human adventure shaped in the very image of our founders, the Trigano family.

    ——
    Our commitment to diversity and inclusion:
    Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

    Job description

    Here is the mission of a Reception & Reservations Agent in London is:

    · To handle and manage individual reservations requests according to the MAMA’s standards
    · To assist the Rooms Division Manager and Director of Sales
    · To assist the Reception when needed with: Check in and check outs and guests’ enquiries
    · To ensure our lovely guests are having a lovely time and make the magic happen
    · To follow up on any request and update the systems as needed
    · To keep updated with the daily arrivals, departures, VIPs etc…
    · To report any feedback upon check out so we can always be better!
    · To be fully aware of the Hotel Rate Strategy and the tactical selling guidelines highlighted by the Director of Sales. Be a valuable team member in optimising the Hotel Revenue
    · To actively and efficiently deal with correspondence in making sure all requests are handled within the day

    Preferred experience

    MADE FOR YOU ? ONLY IF…

    · You shine like the sun and our guests love you for this!🌞
    · You can be a morning bee and an evening owl
    · You master Shakespeare’s language
    · Experience within ACCOR brands preferred but not essential (knowledge of TARS, ResaWeb, Protel)💻

    YOUR LITTLE EXTRAS :

    · Learning about a new PMS sounds exciting to you!
    · You are a true ambassador for Mama
    · You are a handover guru and the team can rely on this to carry on their duties👀

    Recruitment process

    We’re sure you know the beat:
    1st verse: We set up a first telephone interview with HR if your application moves to our rhythm.
    Chorus : After the successful telephone interview, the Director of Sales and Rooms Division Manager will see you at Mama, be ready!
    (chorus x2 depending on the position)
    Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

    Meet the team

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    Questions and answers about the offer
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