Customer Success Manager Senior
Lizee

Lizee

Customer Success Manager Senior

L'entreprise

Lizee

Lizee

  • Logiciels, Environnement / Développement durable, E-commerce
  • Entre 15 et 50 salariés

Le poste

Customer Success Manager Senior

Cette offre a été pourvue !

Who are they?

Lizee is a fast-growing startup that offers a SaaS (eCommerce & Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.

The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.

With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.

Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…

Our HQ is in Paris and our playground is the World.

If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!

👉 www.lizee.co

Lizee
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Job description

You’ll be Lizee’s first head of project sucess team - helping shape the future of rental and circular economy.

Working within the project (Paris & France), your mission is to garanty high quality to the brands for their first re-commerce platform thanks to Lizee’s SAAS. Your role is to manage the CSM team and the customer while optimizing the whole process.

Lizee actively develops two commercial offerings.

  • A white-label program (framing workshops, development of e-shop frontend, full e-commerce stack, managed logistics in our own warehouse).
  • Lizee’s core technology (capacity planning, returns & refurbishing management & optimisation) actively being developped as a SAAS.

Your mission is :

° manage up to 3 persons the first year (interns excluded)
° manage customers
° make regular reporting to update internal teams and client on status, risk, and progress of initiatives
° identify projects at risk, determine actions in collaboration with internal team and escalate as needed
° create and maintain comprehensive project and process documentation
° guarantee a good communication and other teams (IT, Logistic, etc.)
° own the implementations of our new brand’s platforms
° handle the daily relationships with our customers
° partner with the Product Management Team to generate innovative ideas that can become great solutions
° build client-friendly presentations to support the various phases of implementation
° communicate easily with high level clients in Europe and the US
° deliver projects on-time, within scope and budget

Preferred experience

You know how to handle B2B relationships with big clients. You have a proven, relevant experience in e-commerce/retail and you are familiar enough with the tech development lifecycle. Last but not least, you want to have an impact on the environment and the way we consume goods!

Qualities

  • You can work autonomously
  • You know how to say “no”
  • You can handle setbacks
  • You are data oriented
  • You really care! (about your co-workers, clients, people, the environment…)

Experience

  • University degree
  • Track record as a Customer Success Manager
  • Strong experience in e-commerce, retail and/or logistics

Recruitment process

  • Interview with the Project Team leader
  • Interview with associates
  • Use-case
  • Grab a beer together :)
Lizee

Lizee

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