LiveRamp

LiveRamp

Customer Success Manager France

  • Permanent contract 
  • Levallois-Perret
  • Master's Degree
  • > 3 years

The company

LiveRamp

LiveRamp

  • AdTech / MarTech, Big Data, Digital
  • From 15 to 50 employees

The job

Customer Success Manager France

  • Permanent contract 
  • Levallois-Perret

This position was filled!

About

LiveRamp accompagne de grandes marques dans l’utilisation de leurs données client dans l’écosystème digital. L’objectif ? Améliorer l’expérience client et les performances des campagnes marketing. LiveRamp, entreprise américaine basée à San Francisco, connecte aujourd’hui plus de 500 plateformes de marketing digital à travers sa solution de CRM OnBoarding (DSP, DMP, outil d’attribution, etc.). Lancée en France début 2016, LiveRamp est déjà leader sur le marché et collabore avec les plus grandes enseignes sur les problématiques du “people based marketing” et d’Identity Resolution.

Job description

• Manage day to day a portfolio of clients,
• Own all business operations for the existing book of business you support - this includes working directly with internal resources and stakeholders such as Legal and Privacy teams, managing SalesForce opportunities, and driving solutions to completion with product and technical support teams,
• Coordinate and manage all activities within these accounts for improvement, growth and continued strategic development. You fully own renewals and drive upsell opportunities!
• Assist with day-to-day management and troubleshooting for some of our largest and most strategic accounts,
• Drive adoption of LiveRamp products and services - blocking and tackling barriers (internal and external) to adoption and success,
• Demonstrate a deep understanding of LiveRamp product and services to internal constituents as well as external clients and partners,
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives,
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders,
• Monitor, analyze, and forecast,
• Assist with challenging client requests or issue escalations as needed,
• Drive customer satisfaction.

Preferred experience

• 3-5+ years of experience working with clients in a customer facing role (customer success and/or account management preferred),
• Experience working with/at Brands, Data Providers, Agencies and Marketing Services organizations a plus,
• AdTech experience preferred,
• Experience troubleshooting technical problems and managing issues through to resolution,
• Passion to manage clients day to day and develop new business opportunities!
• Quick to learn and able to communicate technical and marketing concepts to clients,
• Great communication skills both internally and externally,
• You are punctual and always answer emails and calls within 12 hours.

Meet the LiveRamp team

LiveRamp

LiveRamp

Customer Success Manager France

  • Permanent contract 
  • Levallois-Perret
  • Master's Degree
  • > 3 years
Questions and answers about the offer
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