As a Head Host for Bramble Ski or Haute Montagne, you will play a key role in delivering an exceptional luxury experience for our guests. You are responsible for managing day-to-day hosting and housekeeping tasks, maintaining property standards, and ensuring smooth operations in line with the company’s high service expectations.

Key Responsibilities:

Guest Services:

• Deliver all daily hosting and housekeeping duties to meet or exceed guest expectations.

• Prepare, lay out, and serve meals such as breakfast, afternoon tea, canapés, and dinner, as required.

• Provide a warm welcome by meeting and greeting guests upon arrival and assisting with luggage.

• Maintain high standards of cleanliness and hygiene throughout the property.

• Ensure guest allergies are noted and respected in food preparation.

Property Management:

• Conduct property changeovers, openings, and closures, including cleaning and inventories.

• Perform basic maintenance tasks (e.g., changing light bulbs, unblocking toilets) and escalate major issues to the Maintenance Manager or resort team.

• Decorate properties seasonally (e.g., flower arrangements).

• Ensure proper use, inventory, and replenishment of linen, towels, and cleaning materials.

• Prevent damage to property and report any incidents immediately.

Operational Management:

• Report directly to the Chalet Manager depending on the booking (Bramble Ski or Haute Montagne).

• Manage and adhere to company budgets and accounting procedures.

• Purchase or restock property items when authorized (cutlery, crockery, kitchen items, etc.).

• Conduct and assist with regular stocktakes and inventories as instructed.

Team Leadership & Communication:

• Ensure company policies and procedures are followed at all times.

• Handle minor staff disputes locally before escalating to management.

• Uphold professionalism and company reputation in all staff interactions and with external partners.

• Attend all scheduled staff meetings and briefings.

Health, Safety & Compliance:

• Comply with all local laws and health & safety regulations.

• Never break mountain safety regulations while in uniform.

• Follow food safety procedures, particularly regarding allergies.

Other Duties:

• Distribute tips in accordance with company policy.

• Follow company policies regarding the sale of additional services or activities (e.g., no unauthorized freelance services).

• You may be required to temporarily assist in other resorts (Austria, France, Switzerland) to cover for sickness or injury.

• Strong hosting and hospitality skills

• Excellent attention to detail

• Ability to work independently and as part of a team

• Flexibility and willingness to adapt to varying tasks and situations

• Basic maintenance and problem-solving ability

• Strong communication and interpersonal skills

• Professionalism and discretion at all times

• HR Call

• Interview with Line Manager

• Reference check