Responsibilities:

• Interact daily with users across different internal teams: Sales & Business development, Sales & Application Coordination teams, Customer Service, Education, Marcomms teamsDesign dashboards & reports to help users leverage CRM insights.
• Collaborate closely with IT to ensure the CRM’s functionality and development.
• Support IT in the development of new features to enhance user efficiency and productivity.
• Create training material and conduct training sessions for Users.
• Successfully implement CRM projects and ensure smooth user adoption.
• Provide first-line support for users.
• Collaborate weekly with IT to test and validate new developments.
• Monitor and analyze data quality to ensure accuracy and usability.
• Manage CRM improvement projects and lead change management efforts.

Skills & Experience:

• Excellent communication and training skills.
• Change management expertise: ability to guide teams through CRM improvements.
• Good IT understanding, particularly of potential CRM risks and errors, Data oriented.
• Very good understanding of Sales Procedures, Customer Journey, Opportunity Journey.
• Fluent English (mandatory – working with international teams).
• Friendly, approachable personality: the go-to person for CRM-related needs.
• Strong experience using various CRM tools is expected.

Job Value Proposition:

• International exposure: work with teams worldwide.
• Central, visible role: interact with multiple departments and have a direct impact on business productivity.
• Close collaboration with all Stakeholders as all resources are internal
• Supportive and open-minded work environment with clear processes.
• Measurable impact: see the direct results of your work.