Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and highly experienced TechOps Team Lead with a passion for leading and managing great people, who are on a mission to tackle big challenges and drive innovation at Kraken Technologies.

You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees in the APAC region, building our way out of problems with modern, innovative solutions and undertaking transformational change. This is a small team today, but with significant potential to grow as we expand globally, and this role will play a key part in shaping that future.

About the role

As a TechOps Team Lead, you will be responsible for the end-to-end running of the Kraken TechOps function in the APAC region. This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global TechOps leadership.

We strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see first-hand the problems our people are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend a significant portion of your time helping out with day-to-day support alongside your leadership responsibilities.

As a Team Lead within TechOps, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work. The TechOps team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace.

This is a strategically significant role which will require close collaboration with our UK based leadership team. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory.

You will have experience in:

・Significant people leadership experience 

・Scaling teams and services over timeService management, capacity planning, and operational maturity

・Managing support pipelines, projects, and assignments

・Building regional processes while balancing global standards

・Working with internal and external stakeholders and vendors

・Driving reliability, consistency, and continuous improvement

You will bring strong technical depth across areas such as identity, MDM, networking, office infrastructure, and SaaS, with the confidence to challenge partners and vendors when needed. You will be comfortable owning incident management, security and compliance considerations, and contract and service quality oversight.

Our APAC offices are currently in Melbourne and Japan, with potential for more across the region in the future. You’ll be able to adjust to different regional needs and cultural requirements, provide clear direction, guidance, and accountability to your team through effective performance management.

This is a huge opportunity for the right candidate to grow and scale a region as Kraken continues to expand globally.

What You’ll Do

・Define what good looks like for a small, lean, high-performing TechOps team.

・Own the day-to-day delivery of TechOps services in the APAC region.

・Liaise with TechOps leadership and architects to prioritise and deliver project work.

・Balance reactive support and projects with proactive, planned improvements and projects.

・Mentor and line manage TechOps team members, supporting their development and career growth.

・Provide hands-on 1st, 2nd and 3rd line technical support across the business.

・Collaborate closely with our Security team to balance security, productivity, and user experience.

・Manage incidents, communications, and follow-ups across the region.

・Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones. 

Examples of TechOps projects include:

・Rollout of, and migration to, a new identity provider macOS and Windows MDM migrations

・Rollout of device trust and posture compliance solutions

・Replacing insecure factors such as SMS with phishing-resistant authentication

・Office fit-outs including networking, AV, and access control SaaS migrations for acquisitions (e.g. Microsoft 365 to Google Workspace)

What You’ll Need

Must Have

Should Have

Nice To Have

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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