Network Services is responsible for coordinating and overseeing the development, management and maintenance of the network in allocated territory ensuring the highest level of quality, partnership and cost containment is achieved for Intl. SOS clients across all Business Lines and Programs to support Business development. 

Within the Madrid Assistance Madrid, your main missions will be as follows:

Network Development, governance, and service quality
• Close collaboration with medical, security and aviation experts to ensure the network in the assigned territory fully supports the needs of the clients and that all program requirements are met.
• In alignment with Client, Regional and Group priorities, prepare and implement a Local Network Development Plan with clear strategic direction, objectives and targets and report on outcomes. Escalate and/or take corrective actions where needed. 
• Ensure that the network in the assigned territory is right sized and adequate to fully support Intl.SOS Business across all Business Lines and Programs in accordance with Group Network Services Standards and Procedures including regular network analysis and refinement.
• Maintain country specific credentialing requirements as a baseline for credentialing providers in the territory.
• Review the country specific legal requirements to establish a baseline for credentialing providers in the territory and implement credentialing simplification opportunities where possible.
• Review local content rules and regulations related to provision of health services. 
• Conduct provider and location assessments – onsite and remotely - as required and ensuring network trips are used to maximize commercial and relationship development opportunities.
• Work closely with local, regional and cross regional Medical Services teams, by collaborating and partnering in development and management of shared network. 
• Ensure that the provider and location data base is kept up to date with data and credentialing quality compliant to Group Network Services Standards and Procedures. 

Stakeholder  Relationship Management 
• Maintain direct longstanding relationships with providers to ensure good collaboration and outcomes,
• Develop commercial opportunities and outcomes with key strategic providers. 
• Negotiate terms and conditions incl. discounts with selected providers and formalise these through the signing of written agreements.
• Investigate quality related issues related to or coming from providers, engaging with all the relevant stakeholders to find short and long-term solutions.
• Monitor provider payment trends with Finance to ensure providers are paid in a timely manner.
• Negotiate rates & agreement prior of implementation with business partner/JV/Vendors and anticipate delivery capabilities and innovated sourcing to support business development. 

Business Support 
• Work with the Assistance Centres to ensure the appropriate network is in place and to support complex Operational Case Management as required.
• Work with Medical Services to seek opportunities for collaboration for e.g., Site Health Reviews/Event Support, as well to support in development and management of network. This may include support in current and potential business opportunities. 
• Work with Consulting team to delivery on bespoke client network requests / new business opportunities.
• Work with Network Services Program Managers.
• Support Learning, Development and Quality to continuously increase the quality of the network and the enablement of the staff on the Assistance Centre.
• Support the development and maintenance of SPIN system through User Acceptance testing.

• Intermediate knowledge of MS Word, Excel, PowerPoint and Outlook including basic data analytics. 
• Fluency in french, spanish and english.
• Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders. 
• Excellent administrative, customer service management skills with strong attention to detail and quality.
• Good business acumen with ability to negotiate with partners and clients.
• Action oriented, problem solving, perseverance and driven for results.
• Ability to work under pressure in complex environments, cross cultural sensitivity.
• Ability to effectively manage competing priorities across multiple projects and business lines.
• Ability to work independently and perform well with little supervision.
• Knowledge in medical network and/or healthcare management.
• Effectively sets and achieves goals, monitors own progress, and assesses quality, develops, and follows on action plan.
• Excellent understanding of medical operational deliver and supply and chain.
• Excellent knowledge of pricing practices in medical industry.
• Min 5 years working experience in Medical, Healthcare Management or Customer Services industry desirable.
• Demonstrated understanding of B-to-B dynamics and requirements. 
• Exposure to communication with providers, customers and / or clients on different topics.
• Country and sub-regional experience in network or account management.
• Experience in database management, healthcare management, business planning, business analytics as well as operational analytics.