International SOS

International SOS

Customer Service Executive - Operations

  • CDI 
  • London
  • Bac
  • > 1 an

Le poste

Customer Service Executive - Operations

  • CDI 
  • London
  • Bac
  • > 1 an

Cette offre a été pourvue !

About

La mission d’International SOS est de protéger et de sauver des vies. International SOS est le leader mondial de la maîtrise des risques de santé et de sécurité à l’international.

Fondé en 1985 par deux Français, le groupe assiste 11 000 organisations clientes. Nos 11 000 collaborateurs fournissent soutien et assistance à plusieurs millions de personnes dans 95 langues, pour garantir leur sécurité et leur bien-être 24h/24 et 7j/7, en ligne, par téléphone ou sur le terrain.

Job description

Do you want to make a difference every single day?

Are you passionate about helping others?
Do you want to join a team who strive for excellent customer service?
Every day, we respond to the needs of others; it could be a health related enquiry, security advice or medical emergency assistance. Whatever the need is, we are there to support our clients and their global workforce.Protecting people and saving lives is our passion and our business.

Essential Job Duties and Responsibilities:

The role involves:

  • Answering high volume of calls from our clients travelling abroad
  • Assisting callers with their healthcare and security enquiries
  • Confirming medical procedures eligibility in line with policy
  • Coordinating authorisations for treatment
  • Booking and amending appointments
  • Assisting with enrolment and claims

Qualifications:

In order to be successful for this role, you should have the following:

  • A passion to help people and natural empathetic approach.
  • Experience in a customer service role in a contact centre or similar  environment.
  • Attention to detail.
  • A commitment to adhere to policy and procedure including data protection.
  • Experience of working in a process driven business and a demanding environment.
  • Ability to work well under pressure in a fast-paced contact centre.

Additional Information

You will work inthe beautifully landscaped Chiswick Business Park and have access to all of the following benefits:

  • 22 days annual leave increasing with service
  • A day’s leave for your birthday
  • Option to buy additional annual leave
  • Paid volunteering day and charity events to get involved with
  • Subsidised staff cafeteria and free fruit
  • Various discount schemes (Cycle2work, season ticket loans, gym discounts)
  • Access to our Employee Assistance & Employee Support Programme
  • Private health care, Dental cover, Pension scheme, Life assurance
  • Chiswick Business Park has plenty of fun & free activities and events throughout the year to participate in!

Start date: Monday 26 of July 2021

You will start on a salary of £23,000 per annum with an allowance of £1,200 per annum for working night shifts. We have performance based salary reviews every 6 months after successful completion of probation.
If you would like to hear more about this opportunity, please apply with your CV to discuss the role with one of our team.

Shift pattern: 

  • The rotation is 3 month of days and 1 month of nights.
  • Mainly 3 on 4 off but there may be weeks where you work 4 shifts.
  • Days 08:00 to 21:00. Nights 20:00 to 09:00.
  • Working hours is 37.5 per week. Shifts are 13 hours per day.

Preferred experience

In order to be successful for this role, you should have the following:

  • A passion to help people and natural empathetic approach.
  • Experience in a customer service role in a contact centre or similar  environment.
  • Attention to detail.
  • A commitment to adhere to policy and procedure including data protection.
  • Experience of working in a process driven business and a demanding environment.
  • Ability to work well under pressure in a fast-paced contact centre.

Meet the team

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