INTEGRA Metering designs, develops and produces smart water meters. We are looking for a Customer Success Manager to join our sales team.

The Customer Success Manager ensures exceptional technical support and service delivery throughout the customer lifecycle. He/she does this by providing expert technical guidance to ensure pre-sales success, resolving problems quickly and effectively to enhance post-sales satisfaction, and executing specific complicated customer projects.

The scope covers end-to-end technical engagement across the customer lifecycle, from supporting sales efforts with solution design and technical assurance to ensuring successful post-sales execution and continuous improvement. It bridges pre-sales strategy and post-sales delivery to enhance customer satisfaction and product value.

Pre-Sales Responsibilities:

Provide technical expertise during customer evaluations, demos, and RFIs.

Collaborate with sales and PM to understand customer requirements and propose tailored solutions.

Build trust and confidence in the product’s capabilities and support structure.

Address potential technical objections before purchase.

Post-Sales Responsibilities:

Lead Special Customer Projects such as Technology transfer, local type approval, etc.

Assist the After-Sales Support Team (Quality Management) in managing relationships with key clients regarding the most sensitive quality issues, proposing and executing resolution plans.

Analyze support trends to prevent recurring issues and feed insights back to PM.

Create weekly/monthly KPI reports

Education: Master’s degree in Engineering or equivalent.

5+ years of experience in Customer service roles

Hands-on experience troubleshooting complex technical issues across software, hardware, or integrated systems.

Experience working cross-functionally with sales, PM, and R&D teams, especially in pre-sales or solution engineering contexts.

Mechanical, electronic or process engineering

IoT (LoRaWAN, NB-IoT, etc.)

First leadership experience is an advantage

Languages: Proficiency in English is essential. French is an advantage

Ability to work in a multicultural and multilingual environment

• Strong presentation and demo skills to clearly convey value propositions to technical and non-technical audiences.

• Objection handling and stakeholder engagement skills to manage complex evaluations

• Technical skills, able to provide product demos and guidance to customers

• Proven ability to work across departments (Sales, Product Management, After-Sales).

• Ability to synthesize customer feedback, technical data, and support trends into actionable insights.

• Experience in leading customer-specific technical projects, including planning, execution, and stakeholder coordination.

• Proactive and structured approach to problem resolution and continuous improvement.

• Excellent verbal and written communication skills for both internal alignment and external customer interaction.