Your role

As a Key Account Manager based in Milan, you will play a central role in managing and developing a portfolio of strategic Italian clients, while contributing to HiPay’s overall growth in Southern Europe.

You will act as the main point of contact for your accounts, building long-term partnerships and ensuring that our payment solutions effectively support their business goals — from conversion optimization to international expansion.

Main Responsibilities

• Manage and grow a portfolio of key Italian clients, ensuring their satisfaction, loyalty, and commercial success.

• Develop tailored account strategies to drive business growth, identify upselling and cross-selling opportunities, and maximize value creation.

• Build and maintain strong relationships with decision-makers (C-level, e-commerce directors, finance managers, etc.).

• Conduct regular business reviews and performance analyses to ensure continuous improvement and strategic alignment.

• Coordinate with cross-functional teams (technical, product, compliance, data, support) to deliver seamless and effective solutions.

• Provide strategic and functional advice on HiPay’s payment solutions, highlighting product benefits and innovative features.

• Act as the voice of the customer, identifying evolving needs and contributing to the improvement of our offers and services.

• Ensure accurate reporting of activities, forecasts, and results to management.

What We Offer

• Competitive salary package with a variable bonus plan linked to performance.

• Comprehensive benefits, including meal vouchers, public transport reimbursement, company phone, and laptop.

• Dynamic, international environment, reporting directly to the General Manager Italy and Head of Customer Success

• Professional growth opportunities within a rapidly evolving and innovative FinTech ecosystem.

• A collaborative, people-focused culture where your ideas and contributions truly make an impact.

Your Profile

• Minimum 4 years of experience in key account management or business development, ideally within payments, e-commerce, or technology sectors.

• Strong ability to manage complex projects and coordinate multiple stakeholders.

• Excellent communication and interpersonal skills, with a consultative, customer-focused mindset.

• Analytical and results-driven, comfortable with data and performance metrics.

• Autonomous, organized, and adaptable — thriving in a fast-paced, changing environment.

• Fluent in Italian and English (French is a plus).

1. Introductory call (~15 min) with the People and Office Manager Italy

2. Interview with the General Manager Italy to confirm strategic alignment and cultural fit (~1h, in-person).

3. HR interview with the Talent Manager (~1h, video)

4. Interview with the Head of Customer Success to assess technical and functional skills (~1h, video).

Join the HiPay Adventure!

Are you ready to take on new challenges in a fast-growing FinTech company?
Apply now and help shape the future of payments with HiPay!

At HiPay, we believe every career path is unique — so even if you don’t meet every single requirement, we encourage you to apply. Your motivation and potential matter as much as your experience.