Context

The Store Manager manages a team of two to three Front & Back of House Managers and total store team of 19.
He/she reports to the Store & Area Manager Amsterdam.

Together with the management team, the Store Manager successfully manages all boutique activities, leading and supporting the development of the entire team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values.

General Mission

The Store Manager drives the overall business of the store including:

• Managing the store in the Hermès way and being an active Ambassador of Hermès towards clients in the Netherlands.
• Being responsible for reaching store objectives in terms of budget and service
• Determining the local product offer based on thorough understanding of the local market and Hermès universes and ambitions, and in collaboration with the Store and Area Manager Amsterdam
• Ensuring the best possible working atmosphere to procure a motivating work environment and develop people
• Being a coach to the team developing their skills and supporting them in all aspects of their roles

Main activities

Drive Business Performance

• Plan the development of sales in your store and control expenses
• Together with management team follow-up store performance based on store KPIs, suggesting & implementing action plans

Team Management

• Conduct recruitments with the support of the HR team
• Ensure induction of newcomers
• Motivate team, recognizing individual and team efforts and ensuring team self-development
• Manage and develop direct reports for them to grow to their maximum potential
• Set objectives and assess performance on a regular basis and through annual evaluations
• Through and with the management team, animate store team by sharing key information, running engaging morning briefings etc
• Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the House
• Address concerns of individuals in a professional and well-balanced way and handle disciplinary matters with the support of the HR Director

Client Service

• Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
• Through frequent presence on the floor, ensure the highest standard of client experience for all clients
• Handle client complaints and be a strong support to the team in case of conflicts
• Ensure resources are allocated in coherence with clients flows
• Drive sales performance, encouraging teams to develop stories, cross-selling and clientelling activities
• Together with the management team, identify client development opportunities for the store
• Ensure that floor is operated in consistence with company’s standards
• Ensure the excellence of aftersales service
• Ensure the excellence of Visual Merchandising through management of in-store VM

Manage Store Buyings

• Together with the Store and Area Manager and with the support of the Retail Merchandising Team, implement a proper buying strategy, based on the specificities of your store and market
• Actively participate in the buying sessions in Paris

Operations Management

• Together with the Operations Manager, ensure back office is efficiently operated and follow up administrative process
• Ensure that all company’s procedures and systems are clearly understood and followed
• Ensure proper maintenance in line with the agreed budget

Communication and Public Relations

• Represent Hermès to existing and potential clients
• Be an active member of the local community to grow your network to relevant personalities, business associations and foundations
• Participate to local events within and outside the store
• Be fully aware of the communication plan (print & social media, press, events) and ensure that the sales team is properly informed and making use of all relevant activity
• Work in close cooperation with the Store and Area Manager as well as the Communication team to suggest, implement and drive any activity in relations with your store

What we are looking for:

• At least 10 years of Retail and people management - including management of managers
• Passion for customer service & a real people person
• An entrepreneurial business driver, able to organize, structure and prioritize
• Communication: ability to adapt, synthesize, transmit
• Interpersonal skills and emotional intelligence: good listener, strong relationship builder and influencer
• Ideally a strong local networker & someone who enjoys having a representative role
• Team spirit, focus on quality, spirit of curiosity and care for results
• Fluent in English. Dutch or possibly French is a very strong plus.

What you will find:

• A department store in dynamic region with an eager team and great team spirit
• The pleasure of working in a very successful and value driven family business with an international scope
• A dynamic, demanding and fun environment
• The opportunity to build your bespoke career path

”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”