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Hermès
Hermès

Sales & Service Specialist - Boutique Roma - Cat. Prot. (Art.1)

Join Hermès, a prestigious French luxury brand, as a Sales & Service Specialist in our Rome boutique. In this role, you will enhance customer satisfaction by managing After Sales and Client Services systems, contributing to a seamless client experience in line with Hermès' standards of excellence. You will collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more. This position is open to candidates belonging to protected categories (Art 1. Law 68/1999).

Résumé suggéré par Welcome to the Jungle

CDI
Roma
Salaire : Non spécifié
Missions clés

Gestire le operazioni quotidiane di post-vendita e supportare il negozio con formazione e briefing.

Collaborare con il Manager CX e i team del negozio per risolvere problemi di qualità del prodotto e gestire reclami.

Coordinare con il team di magazzino, le casse e il dipartimento logistico.

Hermès
Hermès

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Le poste

Descriptif du poste

GENERAL ROLEThe Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.MAIN RESPONSIBILITIES

  • Manage daily After Sales operations and support the store with training and morning briefings.
  • Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
  • Coordinate with the stock team, cash desks, and logistics department.
  • Support the uniform dispatch process from data collection to delivery.
  • Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
  • Proactively identify client/department needs and propose alternative solutions.
  • Ensure compliance with company procedures and policies.
PROFILE
  • This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)
  • Bachelor's degree, preferably in fashion or languages.
  • 1-2 years of experience in a similar role or environment.
  • Fluent in Italian and English; French or other languages are a plus.
  • Proficient in Microsoft Excel and PowerPoint.
  • Strong organizational and reporting skills, with attention to detail and deadlines.
WHAT WE VALUE AT HERMÈSHermès seeks passionate and positive individuals who demonstrate:
  • Flexibility, dynamism, and adaptability in a fast-paced environment.
  • A strong work ethic, team spirit, and professionalism in customer service.
  • Autonomy and the ability to build meaningful relationships.
  • Analytical thinking and creative problem-solving.
  • A genuine interest in a people-centric retail project, with a passion for human values and aesthetics.
INCLUSION & EQUAL OPPORTUNITIESIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.We are committed to equal employment opportunities and to fostering an inclusive workplace. This position is open to candidates belonging to protected categories (Law 68/1999 Art 1)."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."