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Hermès
Hermès

Sales Associate Temporary - Boutique Roma

Join Hermès, a prestigious French luxury brand, as a temporary Sales Associate in Rome. In this role, you will provide personalized customer experiences, share the brand's history and craftsmanship, and develop long-lasting relationships with clients. You will advise customers on all product categories, support them with aftersales care, and maintain a customer portfolio. The ideal candidate will have a bachelor's degree, fluency in Italian and English, and experience in direct sales, preferably in a luxury boutique.

Résumé suggéré par Welcome to the Jungle

Résumé du poste
CDD / Temporaire
Roma
Salaire : Non spécifié
Compétences & expertises
Travail d'équipe
Aptitudes techniques
Storytelling
Teamwork
Excel
Missions clés

Assister les clients en fournissant des conseils personnalisés sur tous les produits pour répondre à leurs besoins.

Développer et maintenir un portefeuille client en offrant une expérience sur mesure pour favoriser la fidélité.

Collecter et mettre à jour les données des clients, conformément à la politique de confidentialité et aux procédures de l'entreprise.

Hermès
Hermès

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Le poste

Descriptif du poste

GENERAL ROLEThe Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.MAIN RESPONSABILITIES

  • Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;
  • Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
  • Support customers providing all type of information, including aftersales product care suggestions;
  • Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
  • Collect and update client data, in accordance with privacy policy and company procedures;
  • Play an active role in customers' events and animations whenever needed;
  • Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.
PROFILE
  • Bachelor's degree preferably with a fashion/linguistic focus;
  • Fluency in Italian and English. A third language will be considered an advantage;
  • Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
  • Proficient with Excel / IT tools;
  • Willing to work temporarily. The fixed-term contract is estimated to last 6 months, with expected full-time working hours.
  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility and dynamism to function in a high-pace environment;
  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"