What will your mission be?

As the Hospitality Ambassador you consistently deliver quality service to all our clients. You are the first point of contact and set the tone for our clients’ experience during their time in our store.
Your role is fundamental to start building a strong relationship with our clients by making sure everyone is acknowledged properly and feels comfortable when entering our store.

What will your daily life look like?

Greeting:

• Be the client’s first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store
• Proactively update clients in the outdoor queue when the store is at capacity and take responsibility to ensure the wait time is minimized to receive service
• Efficiently manage main floor traffic by greeting all clients, determining client needs
• Know at any time what team members are available
• Use relevant instore tools to respond to clients
• Inform clients proactively about traffic, animations in store, Le Monde d’Hermès, etc.
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Maintain the welcoming area in clean and tidy condition
• Liaise with the Operations Teams to ensure online, after sales and reservation services are delivered promptly

Hosting:

• Provide unparalleled hospitality by creating a welcoming environment on the sales floor
• For clients waiting for a Sales Associate in store
  • offer drinks and refreshments
  • propose Monde d’Hermès / Coloring Tools / Digital Catalogue
• Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, cleaning and catering, monitoring the supply of food & beverage.

What will you need to be successful?

• At least 3 years of relevant customer facing experience in luxury retail or another high-end service environment
• Experience in event hosting is a strong asset
• Capacity to work collaboratively and in fast-paced environment with continuously changing priorities
• Ability to provide information about the city, store services and other customer relevant services
• A natural passion for people & service
• Ability to adapt to different cultures & a real sense of empathy
• A team player attitude to reach a common goal & go the extra mile
• Strong communication skills, offering warmth and graciousness in all interactions
• Fluent Dutch and a very good command of English
• To be a quick learner with a strong sense of curiosity

What can we offer you?

• You will be part of a collective adventure, joining a dynamic team with great spirit and high standards
• You will discover a growing house with a strong and family base and responsible values
• You will have the chance to build your bespoke career path

”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”