Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès, and we are committed to being a Maison for All; a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and beyond. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Duties and responsibilities include:

• Monitor accuracy of all e-commerce systems ensuring all product attribute information flows and functions properly.
• Align on seasonal strategies by working closely with Merchandising and Finance teams.
• Support on-site product presentation and catalog data with optimal taxonomy, pricing, navigation and tagging attributes.
• Implement optimization strategies to drive product conversion and reduce return rates, and proactively suggest other functionalities to improve online efficiencies reporting to Ecommerce Director.
• Report insights and opportunities to improve site merchandising and performance.
• Implement monthly editorial content and product selections for website.
• Oversee site daily for technical glitches and product catalog issues, report accordingly and follow-thru to resolution.
• Perform quality assurance for site daily, which includes searching for issues such as bugs, broken images harmonized thumbnails, load speed, etc. Assist with reporting accordingly and following through to resolution.
• Support with completing regular catalogue audits for updates on sizing, product information and descriptions.
• Complete audits on stock online daily.
• Compile competitive analysis and focus on internal search, cross-selling and left menu optimizations.
• Review and optimize left menu navigations and groupings to increase sales and stock rotations.
• Provide maintenance of omni-channel catalogue including but not limited to addition/removal of references routinely and compilation of monthly analysis and reporting.
• Responsible for all aspects of omni-channel catalogues including, but not limited to refresh of attributes (pricing, description, delay notice, etc.), routine optimization of assortment, seasonal transition of products, regular reconciliation of stockroom inventory levels within inventory management and e-commerce systems
• Manage and maintain updates for all Canadian stores, contributing accurate hours and contact information
• Assist with creating product selections for merchandising pushes according to monthly editorial calendar. Monitor presentation of product selections daily and update products on as needed basis.
• Support customer service team with catalogue and image related issues.
• Collaborate with Paris team on website development and drive requirements for prioritization.
• Other duties as assigned.

• Post Secondary education required.
• Luxury Fashion background with strong attention to detail.
• Minimum 2 - 4 years in similar role.
• Experience with FredHopper (or similar E-merchandising platform) is an asset.
• Excellent communication skills, oral and written.
• Ability to multitask.
• French language an asset.