What you will do?

•    Execute and orchestrate the Customer Centricity Stream roadmap incl. deliverables and animation of related communities
•    Lead and orchestrate the Speak Up! 2026 customer survey, ensuring results are reported across Functions & Markets and remediation plans defined
•    Own, develop, and deploy VoC, CSAT and Customer Data platforms and tools 
•    Drive consistency of the customer experience end-to-end, from top of the funnel to the bottom, across all touchpoints, ensuring that customer journey insights are integrated into the plans of the various Functions 
•    Lead and transform the Customer Centricity & Experience team into the new operating model

Profile description:

What about you?

•    Proven track record of implementing insights & analytics frameworks 

•    Proven track record of utilizing digital technologies & data to extract customer insights  

•    Strong experience in international project management 

•    Excellent analytical and listening skills 

•    Ability to function in a matrix environment, and excellent collaboration skills