Join us! Resistance is futile!

• You’ll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that “get stuff done” and are confident about pushing their code to production many times a day. You’re also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better!

• If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

• By the way: this position is open to full remote from Europe

About the Self Serve team

• Work with our newest team to build a set of empowering self-service features for our end users (our customer’s customer).
• A live chat with automated interactions for common requests (track orders, return order, cancel order…)
• A dashboard where end users can follow progress on all their orders, submit issues…
• A help center that will enable end users to solve most of their problems on their own
• ReactJS with Typescript
• Websocket and NodeJs workers
• Kubernetes

About You

• 3+ years of experience working with ReactJS and NodeJs
• At least one professional experience working with Python
• You’ve shown some level of ownership in previous roles/projects and love to tear down roadblocks alongside a collaborative team
• You’ve worked in a professional team environment

Nice to Have

• Experience with TypeScript
• Experience with WebSocket
• Experience working on live chat features or products is a big plus!

Engineering Team Culture

• Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
• You should join us if you want to ship stuff fast without sacrificing quality. We’ve put great importance on testing our code, cleaning it, treating errors first, and features later.
• We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
• Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

Company Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)
• 🏖 5 weeks of vacation
• 🍼Paid parental leave
• 💻Latest MacBook Pro or equivalent
• 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use Alan)
• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?
🚀 We’re among the fastest-growing startups in the eCommerce ecosystem
🦄 We’ve built an extremely efficient go-to-market engine
🥇 Work with a talented team you’ll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias… 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform” HERE
• Learn about our Compensation Policy: HERE

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.