Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

Join our Account Executive Team and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.

What You'll Do

• Close qualified deals

• Conduct product demos to prospective companies interested in Gorgias (current product closes at 45%)

• Constantly optimize the sales pipeline, by leveraging data at each step of the process

• Attend targeted events to find new leads

Who You Are:

• 5+ years of sales experience in tech

• Excellent communication and writing skills in English

• Understand the value of using a CRM: Data integrity and accurate forecasting in our CRM is essential

• You want to step up to the challenge of hustling to scale our sales process

• Strong ability to close

• Selling is something you like doing, and you want to get better at it

• Passion for learning! You know that you don't know much, and you want to improve every day

• Ability to understand complex ideas and automate processes

• Active listener who can identify opportunities and leverage them

• Strong ability to move fast and get things done

Nice to Have:

• Track record of meeting and exceeding quota

• Proven ability to prospect and develop a pipeline

• Experience with selling SaaS or e-commerce clients

• Experience working with e-commerce

Perks & Benefits:

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

• 📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)

• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$98K - CA$109K