About Gladia

Founded in 2022 by Jean-Louis Queguiner (ex-OVHCloud) and Jonathan Soto (ex-MIT/Sigfox), Gladia builds best-in-class speech AI tools that empower businesses to deliver faster, more accurate, and innovative communication solutions worldwide.

Headquartered in vibrant tech hubs like Paris and New York City, Gladia is leading the charge in speech AI innovation. In under two years, we’ve grown exponentially, now serving over 150,000 users and 700 enterprise clients—including industry leaders like Attention, Circleback, Method Financial, Aircall and VEED.IO.

Our API supports advanced speech recognition and analysis in over 100 languages, setting a new standard for speed and accuracy across customer support solutions, voice agents, meeting assistants, and more.

Backed by world-class investors like Sequoia Capital, New Wave, and XAnge, we recently raised $16M in Series A funding—bringing our total funding to $20.3M. This investment powers our mission to build the ultimate AI audio infrastructure for leading platforms across the globe.

Role

As a Founding CSM & Account Manager, you will be responsible for building long-term relationships with strategic customers, ensuring retention, and driving expansion. In this role, you’ll focus on monitoring adoption, identifying growth opportunities, and ensuring that customers extract maximum value from Gladia’s solutions. This role is based in Paris.

Own the Customer Relationship

• Manage a portfolio of strategic and enterprise accounts.

• Ensure high customer satisfaction, retention, and long-term value.

• Monitor usage and adoption to identify risks early and mitigate churn.

• Conduct regular business reviews (QBRs) to highlight ROI and uncover growth opportunities.

Drive Expansion and Growth

• Lead renewals and drive upsells within your accounts.

• Partner with Sales to identify expansion opportunities and co-develop account strategies.

• Build trusted relationships with decision-makers and business stakeholders (C-level, CTO, Directors of Engineering).

Be a Strategic Partner

• Understand customers’ business goals and align them with Gladia’s product roadmap.

• Serve as the main point of contact for all commercial topics (renewals, expansions, escalations).

• Act as the voice of the customer internally, providing structured feedback to Sales Leadership and Product.

Build and Scale the Function

• As Gladia’s first Account Manager, help design account management processes, playbooks, and metrics.

• Contribute to defining our Customer Success & Account Management strategy as we scale.

• Collaborate cross-functionally with Sales, Marketing, and Product to strengthen customer outcomes.
  

Profile

• 5+ years in Account Management, Customer Success Management, or a commercial role focused on retention and growth.

• Proven track record of renewals, upsells, and driving expansion in B2B SaaS.

• Experience managing strategic or enterprise-level accounts.

• Mandatory: experience with technical products (selling to CTOs, Directors of Engineering, or technical stakeholders).

• Bonus: Experience selling or managing accounts for API-first products.

• Excellent communicator, able to engage confidently with both business stakeholders and technical decision-makers.

• Strong commercial acumen: data-driven, negotiation skills, and comfortable working with revenue targets.

• Mindset: curiosity, client empathy, and problem-solving orientation.

• Entrepreneurial: excited to be the first AM hire and help shape the function.

• Fluent in English; French is a plus.
  

What Gladia offers

• The compensation offered is based on seniority and experience, and would typically range from €50K to €70K in base salary + commission + BSPCE.

• Hybrid work from our amazing offices & rooftop in the heart of Paris (Sentier)

• Lunch vouchers (approx. 200€/month)

• An allowance of 360 euros/year for your sports activities

• An allowance of 300 euros for the adaptation of your workstation

• A health insurance (100% coverage) and a pension contract with Alan Blue for you & your family

• Unlimited vacation policy

• Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.

• We treat all candidates equally - if you’re interested please apply through our careers portal.