Our partner agency is looking for a Sales Agent for the Italian-speaking market, based in Lithuania.

In this role, you will be responsible for advising travelers through the Evaneos platform, designing tailor-made itineraries, coordinating the practical aspects of each trip, and ensuring a high level of customer satisfaction from the first contact until the end of the journey.

This position is well suited for someone with a strong sales and customer-oriented mindset, who enjoys building relationships with travelers and is curious to learn more about the Baltic region.

💼 Your main missions

🧭 Advising travelers & creating tailor-made trips

• Get in touch with Italian-speaking travelers through the Evaneos platform.

• Understand travelers’ expectations, preferences, and constraints.

• Advise clients on destinations, cultures, and travel styles in the Baltic region.

• Design customized itineraries aligned with travelers’ needs and expectations.

💼 Managing the practical aspects of the trip

• Coordinate bookings with hotels, guides, and transport providers.

• Match travelers’ requests with relevant local partners.

• Prepare and validate accurate quotations.

• Manage billing for travelers according to internal processes.

🌟 Ensuring customer satisfaction throughout the trip

• Act as the main point of contact for travelers during their trip.

• Handle operational issues, changes, cancellations, or complaints when needed.

• Monitor service quality and contribute to continuous improvement.

• Collect feedback and support traveler loyalty.

🌱 Promoting responsible & sustainable travel

• Promote responsible and sustainable travel practices.

• Work with eco-conscious local suppliers.

• Educate travelers about their local impact and responsible behaviors.

💰 Contract conditions

• Location: Vilnius, Lithuania

• Start date: As soon as possible

• Contract: Long-term / Permanent

• Working time: Full-time

• Work mode: On-site (recommended)

• Compensation: To be discussed

• Variable / bonus: Not decided

💫 Why join this partner agency?

• Join an established local DMC working with international travelers

• Work on meaningful, tailor-made travel projects

• Benefit from training and annual familiarization trips

• Be part of a professional, collaborative, and people-oriented team

• Enjoy flexible working hours and regular team activities

🧩 Candidate profile

Required skills & qualities

• Strong sales and negotiation skills

• Good destination knowledge and interest in travel

• Discipline and respect for processes

• Autonomy, combined with reliability and ownership

• Excellent organization and attention to detail

• Strong customer-satisfaction orientation

• Curious about the Baltic region and willing to learn

Languages

• Italian: Native or C1

• English: B2 (working language)

• Application: CV + motivation letter (in English) + answers via the ERS application form

• Final interview: with the Director of the partner agency

🎊 Welcome to Lithuania!