Job Description

Purpose of the role

As part of the structuring and management of specialized medical networks at a global level, the Group relies on transversal global networks covering critical activities such as Air Ambulance, Funeral Services and Medical Escort.

The Specialized Medical Networks Manager role reports to the Head of Hub Specialized Medical Networks. The role is responsible for managing, developing and maintaining these specialized networks, ensuring their performance, reliability and ability to support operational entities worldwide.

This position combines strong business expertise, a significant international dimension and a hands-on operational reference role for high-stakes and sensitive activities.

2.    Scope & Responsibilities

1.     1.      Management and development of specialized global networks

• Manage global specialized networks: Air Ambulance, Funeral Services and Medical Escort

• Develop and maintain a reliable international provider network

• Identify needs for network evolution, extension or optimization

• Support provider selection, evaluation and onboarding

• Contribute to the structuring of network practices

.      2.      Performance and quality management

• Manage network performance against defined objectives

• Monitor key KPIs (service quality, timelines, reliability, compliance, costs)

• Identify performance gaps and implement action plans

• Ensure compliance with operational requirements and commitments

• Proactively escalate risks, incidents and alerts

3.    3.      Operational support & business expertise (including 3AT tool)

• Provide expert-level operational support on complex or sensitive cases

• Act as business referent for Air Ambulance, Funeral Services and Medical Escort networks

• Act as business referent for the 3AT tool within the Air Ambulance scope and ensure proper operational usage

• Contribute to the co-construction of the 3AT tool roadmap in close collaboration with the Product Owner

• Share network expertise and best practices across the Group

4.     4.      Partnerships and provider relationships

• Build and maintain trusted relationships with key network partners

• Participate in strategic and operational discussions with providers

• Support contractual discussions and negotiations with relevant stakeholders

• Represent the Group towards partners within the scope

5.     5.      Hub projects and transversal contribution

• Contribute to transversal projects led by the Global & Specialized Medical Networks Hub

• Provide network expertise to transformation initiatives (tools, processes, performance)

• Coordinate with other Network Managers and regional hubs

• Support the overall evolution of the network organization

Preferred Experience

Hard skills / experience

• Proven experience in medical assistance, air ambulances operations or complex operational environments

• Strong knowledge of international provider networks

• Experience in network performance management (KPIs, quality, costs, risks)

• Exposure to critical or high-risk operational cases

• Experience in negotiating with international partners and providers

• Experience working with operational business tools, ideally in regulated or sensitive contexts

• Fluent professional English required; additional languages are a plus

Soft skills / mindset

• Credible leadership, able to engage expert profiles and networks

• Strong business and operational credibility

• High adaptability in complex, evolving and international environments

• Pragmatic, solution- and results-oriented approach

• High level of autonomy, reliability and sense of responsibility

• Ability to build long-term trusted relationships

Recruitment Process

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time

• Location: Saint-Denis

• Education Level: Master’s Degree

• Experience: > 10 years

• 50% remote

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, “You Live, We Care” is what we stand for every day. We are a care business, delivered by people. “We care” means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!