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Equativ
Equativ

Customer Support Specialist II

CDI
Sao Paulo
Salaire : Non spécifié
Télétravail fréquent

Equativ
Equativ

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Descriptif du poste

👫 About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

 

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

What you'll do:

  • Understand our technologies and become product experts to help and train our clients
  • Open troubleshooting tickets (JIRA & SalesForce) oriented to detail action steps and resolutions for the customers
  • Assist in the rapid assessment of both the nature and severity of customers issues
  • Investigate and troubleshoot SaaS solutions and solve web and application related issues
  • Collect customer feedback and improve internal best practices

    • About you:

  • Associate degree in Computer Science or similar technical field of study
  • Working proficiency in English and Spanish
  • First web software development (HTML, JS, CSS and SQL) and technical solutions support
  • Problem-solver with curious mindset and multitasker who stay cool under pressure
  • Excellent interpersonal skills (listening, writing, discussing)
  • Entrepreneurial spirit and know-how to identify opportunities for improvement
  • Knowledge of DV360 and other DSPs is a plus

    • 👋 About us 

    Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication.

    Headquartered in Paris and New York, Equativ operates globally with a team of more than 550 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.

    The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies.

    Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.

    Come and lead the charge with us in building a transparent ecosystem based on quality!

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    Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com

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