Customer Success Manager
Didomi
Didomi

Customer Success Manager

  • 137, Boulevard de Sébastopol, Paris, 75002
  • CDI 
    Éducation : Non spécifié
    Expérience : > 3 ans

    Who are they?

    Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.

    Our Global Privacy UX Solutions are designed to solve today’s data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services.

    Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.

    Find out more at www.didomi.io

    Job description

    We are currently looking for a Customer Success Manager.

    Responsibilities

  • Develop and nurture a portfolio of clients
  • Be a real growth driver through upselling
  • Prevent and minimise churn
  • Maintain a high NPS
  • Develop strong relationships with users and decision makers on a daily basis
  • Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
  • Create and write content (guides, articles ..)
  • Gather customer testimonial & feedback in an intelligent way
  • Qualifications

  • 3 years of higher education
  • Successful experience in CSM in at least one SaaS company
  • Excellent level of English and French (no need to bluff, we will test it ;) )
  • You are very ambitious and curious
  • You like to take initiatives and improve the processes
  • You have very good oral and written communication skills
  • Knowledge of Adtech or a legal background is a plus
  • Spanish or German is an advantage
  • Didomi
    Didomi

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