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Who are they?
Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is Dayuse’s aim, while making this new lifestyle trend increasingly more accessible in 26 countries with over 7,500 hotel partners. The global platform for booking daytime hotel experiences has generated nearly half a billion dollars in business for its partners since its inception.
Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
Coordination of reservation requests including eventual book-out situations
Processing reviews, complaints, and claims via several online tools and CRMs
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!
Fully fluent English and French
Experience/familiarity with North American business culture desired
Excellent communication and sense of diplomacy
Hospitality experience desired: front desk, guest relations, or reception is ideal
At ease with internet tools including Google Suite, Microsoft Office, Excel etc
Dynamic, reactive, and able to prioritize busy workloads
Personal culture fit for a dynamic, multicultural startup environment
Contract: Full time permanent position (CDI)
Schedule: Shift hours: weekends until 6 pm and weekdays until 6 pm or 9 pm depending on the shift
Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift
Remote working 2 days/week after 6 weeks
The package includes a comprehensive healthcare plan
Career opportunities in a fast-paced, rapidly growing environment!
HR Call Interview
Interview with Head of Customer Care
Language test in English and French
In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time. By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.