Customer Care Fluent English/French H/F

Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is Dayuse’s aim, while making this new lifestyle trend increasingly more accessible in 26 countries with over 7,500 hotel partners. The global platform for booking daytime hotel experiences has generated nearly half a billion dollars in business for its partners since its inception.

Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail

• Coordination of reservation requests including eventual book-out situations

• Processing reviews, complaints, and claims via several online tools and CRMs

• Deliver a high level of guest satisfaction management (we offer a 100% response service)

• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)

• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio

• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

• Fully fluent English and French

• Experience/familiarity with North American business culture desired

• Excellent communication and sense of diplomacy

• Hospitality experience desired: front desk, guest relations, or reception is ideal

• At ease with internet tools including Google Suite, Microsoft Office, Excel etc

• Dynamic, reactive, and able to prioritize busy workloads

• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Contract: Full time permanent position (CDI)

• Schedule: Shift hours: weekends until 6 pm and weekdays until 6 pm or 9 pm depending on the shift

• Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift

• Location: Montreal

• Remote working 2 days/week after 6 weeks

• Start: ASAP

• The package includes a comprehensive healthcare plan

• Career opportunities in a fast-paced, rapidly growing environment!

HR Call Interview

Interview with Head of Customer Care

Language test in English and French

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