Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail

• Coordination of reservation requests including eventual book-out situations

• Processing reviews, complaints, and claims via several online tools and CRMs

• Deliver a high level of guest satisfaction management (we offer a 100% response service)

• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)

• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio

• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

• Fully fluent English and French

• Experience/familiarity with North American business culture desired

• Excellent communication and sense of diplomacy

• Hospitality experience desired: front desk, guest relations, or reception is ideal

• At ease with internet tools including Google Suite, Microsoft Office, Excel etc

• Dynamic, reactive, and able to prioritize busy workloads

• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Contract: Full time permanent position (CDI)

• Schedule: Shift hours: weekends until 6 pm and weekdays until 6 pm or 9 pm depending on the shift

• Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift

• Location: Montreal

• Remote working 2 days/week after 6 weeks

• Start: ASAP

• The package includes a comprehensive healthcare plan

• Career opportunities in a fast-paced, rapidly growing environment!

HR Call Interview or Video presentation on our tool

Interview with Head of Customer Care

Language test in English and French

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