🚀 Mission

You are part of the Customer Success team from our office in Paris.

As Project manager for our shipper key account customers, you handle the project from A to Z, to implement Dashdoc TMS successfully in our client human and IT environment. You help the sales team make the complex deals a success.

🎯 Goals

• Manage from A to Z the implementation of Dashdoc : handle the framing of the project, the technical integration and the deployment of complex projects to make them successfull.

• With our technical integration team, guarantee that Dashdoc is well implemented in your client’s IT ecosystem.

• Guarantee the best user experience and the best relationship with our customers by communicating with Dashdoc’s sales, product, and technical teams.

• Stimulate development opportunities by understanding our clients’ needs and supporting them.

• Contribute to building the best product on the market through client feedbacks, and to improve our internal processes.

🌟 Benefits of the mission

• On-site visits at clients offices

• Various topics and stakeholders. You will discover multiple sectors and manage complex projects. You are part of pre-sales process.

• Impactful job for Dashdoc and our clients’ success

• Growth and autonomy. You join a strong team inside a fast-growing company

• Aligned with the company values : Care, Ambition, Passion, Speed

• Driving licence and flexibility to go on-site : availability for weekly travels on clients’ and prospects’ sites. Driving licence is mandatory

• Transport or industry knowledge : you have a good knowledge of this business thanks to a first experience in a transport, logistics or industrial company.

• Experience in complex project management : you are at least 5 year-experienced with key accounts companies, as consultant or project manager. You are autonomous on project methodology and proactive on identifying and solving problems.

• Language : you are fluent in French and can work in English (written and spoken). Another language is a bonus.

• Product and tech-oriented : attraction for complex saas products, ability to connect business need with product solution, ability to give trainings.

• Customer orientation and communication skills : sense of service and ability to understand the clients’ needs to propose efficient solutions. Interpersonal skills, ability to convince and influence stakeholders, prepare and present written presentations

• Organisation and analytics : excellent ability to analyse data and define KPIs, prioritising between several projects, follow closely an action plan, proactivity

• Quick intro call (20 min) to get to know you and your career goals.

• Deep dive (1 hr): Chat about your experience and expertise

• Study case (1.5 hrs): Show your problem-solving skills.

• Reference calling : Discussion with managers from your previous experiences.

• Final chat with our CEO: Let’s make sure with Benoit (our CEO) it’s the perfect fit!

The whole process should not take longer than 2-3 weeks.

At least one of these steps will take place at the office !