The context ? 🚀

You are looking for a challenging VIE in a scale-up expanding around Germany ? Join the German Team of Colonies as an Operations Coordinator and help us manage our coliving portfolio in Berlin and anticipate the development of new streams (Flatshares & Private Flats) as well as the openings in new German cities.

Your main missions ? ✨

As an Operations Coordinator you will supervise the operational tasks on site and interact regularly with support teams abroad (Sales, Maintenance, Finance) but also make sure we are ready to operate new residences. Your main missions will consist in :

1. Customer Care missions 🤝

Daily communication with tenants. Responding to customer requests, collecting tenants feedback and reporting the information in order to continuously improve our processes & products.
Maintain high level of Customer Satisfaction (CSAT)
Monitor the condition / state of FF&Es and order replacement when FF&Es are obsolete.

1. Sales related missions

Help our external Call center to close all qualified leads based on on-the-ground experience.
Prepare booking and onboarding flow improvement for Germany.
Manage arrival and departure of tenants and improve these processes for Germany.

1. Business Development missions 📞

Work with our Asset Management team to prepare the openings of new assets in Berlin or other German cities.
Help develop B2B partnerships to improve internal processes and tenant experience.
Make sure all administrative documents are up-to-date and invoices transmitted to the accounting department.
Monitor expenses and help France have an understanding of them.

Hard skills 🧳
Master’s Degree in Business or similar field - but above all you have an open and curious mind, eager to learn new skills and navigate through the organization without being afraid to ask questions!
English & German fluency -

Soft skills 🌻
You are an excellent communicator, able to interact clearly with various stakeholders (both internal and external) and share information effectively.
You are resourceful and solution driven – there are no problems, only solutions!
You are a hands-on person. You help out where help is needed, but are also able to take a step back to get an overview and improve things at a bigger scale.
You have good time management and organizational skills and know how to prioritize tasks. You enjoy working independently and effectively.
Ambition is one of your biggest traits. A challenging environment is what truly inspires you!

Most and for all you are a team player, a curious human being who’s eager to take on the operations-world in the German Colonies office! No day is like the other and you’ll be part of an exciting adventure 🔥